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Diminished sound quality. Hoping to start repair process!


  • Hi there,

    I've noticed that whenever I use my FS XLR, I'm pretty unhappy with the sound. It occurred to me that maybe something is wrong with it... distortion to sound is pretty poor, and spatialization isn't as good as would be expected. Can I send it in for inspection? Thank you!



  • Hi @Alex Davis,

    Thank you for reaching out to us.

    First, can you please tell me what you're connecting the mic to? What device? Audio interface? Digital recorder? Mixing console?

    Regarding the distortion, what are your gain settings set to? If you're getting distortion, most likely your gain settings are set too high for the sound source volume you're trying to capture. Try turning your gain down to see if that helps with distortion.

    Regarding the spatialization, make sure you are fully panning the ears left and right. When listening on headphones, you should only hear the left ear in your left headphone, the right ear in your right headphone.

    Give that a try and let me know if that improves your sound quality.

    Best regards,

    ~Brian
    3Dio Customer Care


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