Left ear microphone won't work

• audio
• 3Dio Microphone

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• OM

  Olivia Moran

  1/27/24, 1:32 AM

  Hello, 

  I'm still getting perfect sound out of the right ear channel but there is nothing at all coming from the left.

  Is there anything I can do or is there anyone that can do repairs? 

  It's out of warranty but I could pay for a repair? 

  Thanks,

  Liv

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• 

  Audio Wizard

  3Dio Staff member

  1/29/24, 8:44 PM

  Hi @Olivia Moran,

  Thank you for reaching out to us.

  Have you replaced the 9V battery inside the mic? There is a 9V battery that powers the capsules. If the battery level is low, one or both ears may stop working.

  If that doesn't work, what device are you plugging the mic into? What are the device settings? What cables are you using? Was the microphone working properly when you received it?

  We do offer paid repairs. The cost depends on what needs to be fixed. We would need to take a look at it to find out the root cause.

  Any info you can provide would be helpful. Feel free to reach out to us directly via email at customercare@3diosound.com.

  Thank you,

  ~Brian
  3Dio Customer Care

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