Hi @behnam nemati, Thank you for reaching out to us. When you are browsing our website from Turkiye, are the prices shown in USD or in Lira? Unless you are using a VPN, our website should display...

Hello, I live in Türkiye and in the MasterCard payment method I can only pay in Lira or Euro but you only accept Dollars.Can you change it to Lira so I can complete my order?

@3Dio Thank you so much! I'm very glad I asked questions first! 😁

Hi @Josey Bowman, Great question! Those solder points are used to connect to a separate circuit board that we use in the XLR model. Connecting XLR outputs directly to these solder points would not...

Hello, While I ideally would like to have the Free Space 2, I found a 3Dio Free Space microphone secondhand to start a YouTube channel(Binaural Escape) and so far it has served me rather well. I us...

Hi @Cansu Duygu İTAL, Thank you for your question. With the 3Dio connected, if you're getting a stereo signal on the RC2 (either confirmed via direct headphone monitoring from the RC2, or via vis...

Hello! I hope you are doing well.I have a 3Dio FS XLR microphone with XLR cables and also a RodeCaster Pro 2 Mixer. On the contrary of RodeCaster Pro, RC Pro 2 allows you to do pannings for left an...

Hi @Sofia Perez, Thank you for your post. I'm sorry to hear you're having issues with your mic. Also, thank you for the video. That is very helpful. It sounds like it’s time to change the ...

Hello, Thank you for your question. While there is currently no way to modify or extend the ear canal of our existing models, we are working on a new model that will have deeper ear canals and wi...

Hello, I recently purchased a 3dio FS microphone and I use the Scarlette Focusrite audio interface. After about 5 uses with extremely cautious care, I began to hear this odd static sound in the au...

Hello, I’m currently using the 3Dio Free Space binaural microphone, and I’ve encountered an issue with the ear canal length. The ear canal on this model seems too short to fully insert...

@kyrie milan Thanks for the question In the end, as I do industrial design, Im working on a bespoke solution tbh Indeed versatility is paramount and have created a marriage between a neumann, 3DI...

Beyond the current project, do you have plans for future projects that might influence your choice of microphone? Would versatility play a role in your decision?

This is exactly the kind of answer I was looking for. Thank you for making it so easy to grasp. Really appreciate your help!

Has anyone tried the foam head trick for binaural recording? I did! I used a cheap craft store foam head and carved ear canals into it. Honestly, the results were... interesting. Definitely differe...

Thanks so much for the reply The non pro looks very similar to the primo capsule (Ive made/modded lots of mics) but of course that all changes with ear canal and post process but make sense now. A...

Hi @Mark W, Thank you for your post. Great question! Apologies for the delay in responding. The reason you see the difference of 9dB and the FS and FS XLR microphones showing a lower self-noise i...

Hi Im looking to buy a second hand FS XLR instead of doing a project (Im an industrial designer and thought a custom dummy head would be cool...like spock or something lol) but Im finding some con...

Hi 성찬 황, It is difficult to tell from a cellphone screenshot whether the imbalance exceeds 1dB. We don't use the method of tapping on the center enclosure to determine any imbalance. If you are l...

@3Dio What I need is not after-sales service, but rather to know if the left-right imbalance shown in the video or image is at an acceptable level for a product sold by 3dio.   When I tap t...

Hello 성찬 황, Thank you for reaching out to us. I'm sorry your mic doesn't have proper L/R balance. We match all microphones to have identical sound output within 1dB between L&R ears. Therefor...

I purchased a 3dio through a second-hand transaction, but the left-right sound balance is not correct. When I asked the seller, they claimed that this is normal and that all 3dio units have imbalan...

Hi @nghi le, If the audio signal is weak, it is most likely due to a weak or dead 9V battery inside the mic. The 3.5mm output on all of our microphones is powered by a 9V battery inside the mic. ...

hi there! I recently received the FS mic as a gift, however the cable was missing. I purchased a third party 3.5mm cable and connected the mic to my Tascam dr-05x, however the audio was very weak. ...

Hi @Kim N Munro, Thank you for your question. Yes, a dummy head will increase the binaural nature of the microphone as it will more closely mimic the reflections similar to a human head. We do no...

Hi, I've heard from a few sources that trying to repurpose a foam head to put between the ears will give better binaural results. Are there any thoughts on this? Thanks!

Hi @Gina Greco, Hmmm, okay thank you. Would it be possible for you to send us an audio recording of the crackling sound? Our email is customercare@3diosound.com. Also, what interface are you usin...

Hi, No, it still occurs, including the crackling, and I've tested it on a different PC as well.  Is it possible this could be a fault of the interface?

Hi @Gina Greco, Sorry to hear about that. Are you able to get a sustained good signal without recording or running it through OBS on your computer? Just connected to your audio interface or mixer...

I've been experiencing issues with my 3Dio where after a short amount of use the audio will behin to crackle, and I experience a monitoring and recording delay in OBS. I've replaced the battery as ...

Hi @Kim N Munro, Thank you for reaching out to us. The answer to your question depends on how you plan to use the mic. Here are some things to consider: Phantom Power Battery Drain: The Zoom F4 ...

Hi, I'm planning to buy a 3dio mic but was wondering which would be he best option to use with a Zoom F4? The one with the 3.5 or xlr? Would either work or would I need additional power?  th...

Hi @Chase Carroll, Thank you for reaching out to us. I'm sorry to hear you're mic isn't working with your setup. First, can you confirm that you have the '48V' phantom power on the MiniFuse turne...

Hello, I recently bought the Free Space XLR mic on 11-25-24 and when it finally arrived the product isn't functional. Both sides of the mic are plugged into an Arturia MiniFuse 2. The right ear mi...

Hi @Maple Rosswood, Thank you for giving that a try. Can you tell me a little bit more about the issue?Was the microphone working properly when you received it?What equipment are you plugging the...

I tried with a new battery and it still did not work, it looks to be maybe a port or cable issue. Thank you

Hi @Maple Rosswood, Thank you for reaching out to us. I'm sorry to hear you're having trouble with your mic. Have you tried replacing the 9V battery? When the level of the battery inside the micr...

Hi there, I recently purchased a 3DIO microphone which was working fine up until now. It is no longer picking up audio regardless of how high the sensitivity is. The only time I can get it to pic...

Hello @Corry Owen, Thank you for your question. Apologies for the delay. The black felt cover on the microphone capsules used in the FS and FS XLR microphones does not have any effect on the soun...

Hi, i have the regular 3dio and the 3dio fs pro IIthe regular have the black felt cover but the pro II does not is there anyway of getting a felt cover on the pro II?as it does make an impact on ...

Before recording the actual session, do several test runs to ensure the stability of the mounts and the quality of the audio recording. Adjust as needed based on the test results.By carefully selec...

@3Dio I'm trying to set it up to my phone but my phone is only using my phone mic. I'm using the irig to connect it but it's just not working, I have use it befor on my phone and it worked just f...

Hi Brian, Sorry for the delay and thank you for the response! It's a really tough situation for me, because the sound quality is poor, but not broken. The level of harshness, the lack of mid lows ...

Hi @Alex Davis, Thank you for reaching out to us. First, can you please tell me what you're connecting the mic to? What device? Audio interface? Digital recorder? Mixing console? Regarding the d...

Hi there, I've noticed that whenever I use my FS XLR, I'm pretty unhappy with the sound. It occurred to me that maybe something is wrong with it... distortion to sound is pretty poor, and spatiali...

Hello, This helps a great deal, thank you for the information!   In the future, it would be great to have an option to equalize the audio of these microphones before it reaches the recorder...

Hi @Blake Galbraith, Thank you for reaching out to us. Great question! The general peak area range is quite large and is between 6-12kHz, but typically hovers around 8-10kHz. However, it depends ...

Hello, I am curious to know how the ears alter the frequency response of the microphone elements that are positioned within the Freespace microphones. My question relates specifically to the FS Pr...

Hi @Dayna Renaud, Thank you for reaching out to us. Have you tried replacing the 9V battery inside the mic? If the power switch was left in the ON position, the battery inside is most likely the ...

Hello, I purchased my 3Dio microphone May 2022 and I used it once. I recently tried to use it again for a project but it won't work at all. It has been stored in the box it came in and did not fall...