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Hi @TheKageSama, Thank you for the info. Does the issue occur with the 3.5mm TRS to dual 1/4" TS Splitter cable that came with the microphone? Can you verify the gain settings are identical thro...

@3Dio Hello! The sound in the right ear is low low. I can still speak and be heard but when I do an asmr trigger, you can't hear it at all. I switched my right and left xlr cables to see if it was...

Hi @TheKageSama, Thanks for posting! Sorry to hear your mic isn't functioning properly. Can you tell us a little more about the issue?Is one side quieter than the other via both output types, the...

Morning! My 3dio's right side has been low since I received it. I changed the cords thinking it was that but it's still low on the right side. Can I have help to fix the issue please. Thank you My...

Hi @Amanda Matte, Thank you for reaching out to us. I'm sorry to hear you're picking up a radio signal when you're using the microphone. Usually, the interference you're experiencing is due to th...

Hi @Ahn SooBeen, Thank you for trying the battery. Can you tell us more about your audio setup?What cables are you using?What device are you connecting the 3Dio to?Are there any cable adapters in...

Hello, Since I received my 3Dio FS, I have used it successfully three times without any issues. However, the fourth time I tried to use it, I started experiencing audio interference, and when I be...

Neither model was a battery problem.Changing to a new battery did not improve the problem on the right.

Hi @Mathew Pelletier, Thank you for reaching out to us. I'm sorry to hear your microphone isn't working properly. I have a few questions: - Did you use a brand new 9V alkaline battery? We've had ...

Hi @Ahn SooBeen, Thank you for reaching out to us. I'm sorry to hear your microphone isn't working properly. Have you tried replacing the 9V battery? When the level of the battery inside the micr...

I recently purchased a 3dio FS (not XLR) and have been using it most days with no issue. Recenntly however the left ear began to not pick up sounds properly. I works and can detect sound but it all...

The second is that it works properly, but as time goes by, the right sound becomes bland and then becomes almost invisible.I didn't treat my right microphone rough or humid. My second 3dio's right ...

Hi @BubblegumWarrior, Thank you for reaching out to us and thank you for your order! Yes, we can certainly send you an invoice/receipt. Please email us directly at customercare@3diosound.com with...

Hi @Tony Benn, Thank you for reaching out to us. I'm sorry to hear you're experiencing issues with your microphone. I'm happy to help troubleshoot. First, can you tell me what equipment you are p...

Hi, I would like to request an invoice or receipt for an order I placed a few years ago. Which email would be best to direct this request to? Kind regards,

Hello, I bought the microphone yesterday and tested it out and from the beginning it had a consistent interference type sound in the background, even though the microphone sounded OK.After using it...

Hi @Nina R Sumter, Thank you for reaching out to us! I'm sorry you're unable to get the microphone working properly. Unfortunately, the Scarlett Solo is not fully compatible with a 3Dio microphon...

Hi @DMU Sace, I'm sorry to hear your microphone is broken. Please email us directly at customercare@3diosound.com to arrange a repair. Thank you, ~Brian3Dio Customer Care

Hi @dong kyun kang, I'm sorry to hear your microphone is broken. We'd be happy to fix it for you. Please email us directly at customercare@3diosound.com so we can arrange for a repair. Thank you...

Hello,I have the same issue as this individual. I bought a brand new 9v battery & installed it which did not solve it. All the usual processes - turning off phantom power, dials turned up, etc....

Hi, the tripod grip on my 3dio binaural mics is loose and just spins. As a result when it is screwed onto a tripod the ears wobble and spin around on the grip. I have opened it up but becasue of th...

My microphone, purchased a long time ago, is broken. Since I bought it directly from the website, I don't think the current distributor in Korea can repair it. What repair options are available? Th...

Hi @Zolan, Thank you for reaching out to us. Yes, we are currently partnered with Premium Sound Asia, which operates in both ML China as well as Hong Kong. Here is their contact info: Mainland ...

Is there any authorized agents in China Mainland ? I don't trust individual sellers on the internet like "taobao". If there is any 3Dio official authorized agents, could you please inform me ?&nb...

Thank you Brian, I will look into it. 

Hi @Maggie F, Thank you for reaching out to us. To connect directly to a phone, you will need to use a special audio interface that is compatible with smartphones. We recommend the iRig Pro Duo. ...

Hi i purchased a 3dio freespace and can only get it to record one side. i know this is an issue with the channels but everything ive tried has not worked. I tried using my phone (google pixel 7) bu...

Hi @Vincent Robert, If you're not seeing the $1,999 USD price, it is because of your location (this will also happen if a VPN is being used). We do not change the price for any customer based on t...

Hi, I try to buy at 1 999$ but I see the price at 2 804$ Do you think you can fix this and give me the 20% BF ?If you make this, I buy one !  ;-) Thank ! 

Hi @Vincent Robert, Thank you for reaching out to us. Our FS Pro II is regularly priced at $1,999 USD (as of Dec 2025). Our Black Friday Week Sale is currently running until 11:59pm tonight, Dece...

Hi, I want pass order and I see you change the price for the "BlackFraiday"...Do you think I can buy again at 1999$ You just change now for the deal...  If yes,  I want one !Whe...

Hi @Anup Engineer, Thank you for reaching out to us. I looked up the specs for the DJI Osmos 3. Only a digital microphone can be connected as an external microphone. What we recommend is recordi...

Hello, I just received my FS BINAURAL MICROPHONE. I'm trying to connect it to a DJI osmo 3 but I am having issues. I'm just using TRS - TRRS - USBC string of connections and the osmo does show the...

Hi @Melti Heart, Thank you for reaching out to us. Have you tried replacing the 9V battery inside? If the 3Dio microphone's power switch is left in the ON position while not in use, the battery m...

I got this 3Dio relatively recently (like under a month ago) When I set it up the sound was fine, but now it's not being picked up by my pc at all. I have a 3DIO FS and an AudioBox USB 96.

Hi @Kathrine Phillips, Thank you for reaching out to us. I'm sorry to hear you're microphone is experiencing a ringing sound. A ringing sound, typically caused by feedback, could be due to the mi...

Hello, My 3Dio has been experiencing a ringing issue whenever I talk or cup the ears, but it suddenly stopped one day. It’s been about a year, and then out of the blue, the ringing returned...

Instead of 90-99% isopropyl rubbing alcohol, is it possible to use distilled water and a uv light wand instead?

Hi @Asmr ist, If you wish to disinfect the microphone, we recommend using %90-%99 isopropyl rubbing alcohol. When cleaning, avoid contact with the center chassis enclosure and the screw posts that...

What about disinfecting it after mouth sounds and ear licking? I can't rely on just using paper towel with warm water to get rid of any bacteria on the microphone.

Hi @Joseph Giacoio, I meant the 3D design of the KU100 pinnae. My apologies, I thought you were asking how you could place the KU100 pinnae onto a 3Dio mic. If I understand you correctly, you wou...

Brian; thank you for the response.  What do you mean by "would require the 3D designs"? Im a grad school student in Spatial Audio and have the opportunity to have my pinnae scanned and 3d pr...

Hi @Joseph Giacoio, Thanks for the question. That is not something we offer, but technically this could be done. The KU100 pinnae would have to be adapted to our disc design, and would require th...

Is it possible to swap out the pinnae for, for example, the pinnae from a Neumann KU100?  Thanks Joe

Thank you Brian! We'll try out the new battery and let you know what happens. 

Hi @Cory Lawrence, Thanks for reaching out to us and for the explanation. If the mic hasn't been used in a few years, then I would definitely recommend replacing the 9V battery inside the mic as ...

Hi all, Hope all is well. My partner bought the 3Dio FS (non-XLR) SSL2 a number of years ago and has never been able to get it working. I only discovered this recently so have been trying to sugge...

Hi @behnam nemati, Thank you for reaching out to us. When you are browsing our website from Turkiye, are the prices shown in USD or in Lira? Unless you are using a VPN, our website should display...