Hi @Alex Davis, Thank you for reaching out to us. First, can you please tell me what you're connecting the mic to? What device? Audio interface? Digital recorder? Mixing console? Regarding the d...
Hi @Alex Davis, Thank you for reaching out to us. First, can you please tell me what you're connecting the mic to? What device? Audio interface? Digital recorder? Mixing console? Regarding the d...
Hi @Blake Galbraith, Thank you for reaching out to us. Great question! The general peak area range is quite large and is between 6-12kHz, but typically hovers around 8-10kHz. However, it depends ...
Hi @Dayna Renaud, Thank you for reaching out to us. Have you tried replacing the 9V battery inside the mic? If the power switch was left in the ON position, the battery inside is most likely the ...
Hi @John , Thank you for your questions. By default, the channels on the Zoom H6 will be centered. You must update the individual channel settings to pan them left and right, accordingly. You can...
Hi @Olivia Moran, Thank you for reaching out to us. Have you replaced the 9V battery inside the mic? There is a 9V battery that powers the capsules. If the battery level is low, one or both ears ...
Hi @Lilyanne Metcalfe, Thank you for your question. The black foam cover of the capsule is to keep dust & debris from getting inside the microphone capsule. This cover is applied by our capsu...
Hi @Aria Laca, Apologies for the delay in responding. Thank you for the audio recordings. That is very helpful. The lack of a microphone stand should not cause the static sound you're hearing. I...
Hi @Aria Laca, I'm sorry to hear your mic is having issues. Can you please share an audio/video clip of the distortion you're experiencing so we can hear what you're hearing? Also, have you tried...
Hi @taekonv55 , Thank you for posting your question. 3Dio microphones contain two omnidirectional capsules in each ear. Omnidirectional microphones capture sound in all directions, just like our ...
Hi @Liz Schvifty, Thank you for reaching out to us. Have you tried replacing the 9V battery? When the level of the battery inside the microphone is low or dead, then the microphone will stop work...
Hi @Josie Paolini, Thank you for reaching out to us. I’m sorry to hear you’re having trouble with the microphone. I’m happy to help troubleshoot. Is your microphone an FS or FS ...
Hi @li yu, Great! Thank you for letting us know. Feel free to reach out again if you have any other questions. Best regards,~Brian3Dio Customer Care
Hi @Hannah White, Yes, by TRS, I mean stereo. TRS stands for Tip, Ring, Sleeve. It is the same connector as an Aux cable for a car or home stereo. The Behringer microamp doesn't support stereo, s...
Hi @li yu, Thank you for the additional info. The reason why you're getting the crackling sound is because you're not applying 48V phantom power to the microphone when connecting the 3Dio to the ...
Hi @li yu, Thank you for reaching out to us. I'm sorry to hear you are experiencing this issue. Was the microphone working properly when you received it?Are you applying 48V phantom power to the ...
Hi @Hannah White, Thank you for the additional info. Just so I understand you correctly, you were able to verify a stereo binaural signal from the microphone into the mixing console? And you conf...
@heathcote heathcotegeo, Yes, we still recommend it for the reasons mentioned in the last post. The iRig stream isn't designed for stereo microphone inputs, therefore the iRig Pro Duo is still bes...
Hi @Hannah White, Thank you for your question. I'm happy to help. I'm not sure what model of Mackie mixer you have, but these instructions should be universal. 1) Turn the Phantom Power on the m...
Hi @Shichun , Thank you for giving the battery swap a try. I'm sorry to hear that didn't fix the issue. Please reach out to us directly at customercare@3diosound.com so we can further assist you....
Hi @Shichun , Thank you for posting your issue. First, have you replaced the 9V battery inside the mic? If the battery inside the mic is dead or low power, then usually one of the capsules will b...
Hi @ml ml, I'm sorry to hear you're not getting any sound with your audio setup. Here are a few things to check: Replace the 9V battery inside the 3Dio mic. If the battery level is low, then th...
We do not offer calibration files. Calibration files are typically offered by manufacturers of measurement microphones. Measurement microphones are often used in scientific applications wh...
Hi @Kristian Kubálek, Thank you for the question. If you use the XLR outputs on the 3Dio, you are probably already aware that you must provide phantom power through the XLR cables in order...
Hi Jonny, Thank you for your question. As of May 2023, we do not have a microphone that is designed to accommodate IEMs or earbuds. While our microphones can be used for headphone testing (primar...
Hi @Anastasios Bozinis, Thank you for the question. The answer depends on what you are recording. If you are streaming ASMR, we have already written a post about optimizing audio for ASMR that yo...
Hi Oxana, Thank you for posting your questions. I'm happy to help troubleshoot. First, the Scarlett 2i2 receives it's power via the USB-C cable. Therefore, the USB-C cable must be plugged into a ...
Hello @Adenike Torriani, Thank you for reaching out to us and for the explanation and picture of your audio setup. First, the 1/4" connectors plugged into the Midiplus should be reversed. The bla...
Hi @Megan Day, Thank you for reaching out to us. We received your order! It looks like you were able to successfully use our checkout with Affirm. Let us know if you didn't receive the order con...
Hi @Ann Van Den Broeck, Apologies about that. I've uploaded a copy of the script in this folder here: https://www.dropbox.com/sh/l4s8mkcr5qz0r42/AADLYz2_-csbD8zAugVXycM3a?dl=0 Please let us know...
Hi @Vlad Lek, Thank you for reaching out to us. All 3Dio microphones are compatible with both the Zoom H8 and Nikon D850. To connect to the 3Dio to the Zoom H8, you can use two (2) XLR cables an...
Hello @jisoo kim, Thank you for your post. We get this question often from customers asking how to replace the black felt or black circle inside the ear canal. This black circle serves only one pu...
Hi @Peter Baert, Thank you for your question! That is a cool project! First, I would recommend getting this to mount to the bike. This should give you the flexibility you need to attach it any pa...
Hi @Cock Roach, Thank you for our question. The components that make up our products are manufactured in the US, China & the UK. All of our products are designed and assembled in the US. Let...
Hi @Olivia Crowley, Thank you for your post. I'm sorry to hear your microphone isn't working properly. We appreciate you describing all of the troubleshooting efforts. You went through many of th...
Hi @Wesley Pyburn, Thank you for the info. I'm sorry to hear the right ear sounds louder. I'm happy to help troubleshoot. First, can you describe how you captured the audio? In order to properly ...
Hi @Timo Kerminen, Great question. Yes! There is voltage spike protection for the 3.5mm output should phantom power inadvertently be sent through that connection. This protection is in place for a...
If you made a purchase attempt with your credit card but the payment failed or was declined, the funds may not be available for some period of time after the purchase attempt, even if your order wa...
Hi @Océane Pinel, Thank you for your post. I'm sorry to hear you're having trouble with the microphone. I'm happy to help troubleshoot. First, the Focusrite Scarlet Solo is not compatible ...
Hi @Ann Van Den Broeck, Thank you for your question. The Omni Pro model is specifically designed for VR audio capturing and is intented to be paired with a 360° camera. We offer two solution...
Hi @Antonella Yacante, Thank you for your question. Typically, Canon camera's have both an external mic input as well as a headphone output. Therefore, you should be able to monitor the audio usi...
Hi @Chimney Cakes, Thank you for the information and the image. Have you tried replacing the internal 9V battery? If the battery level is low, the volume output will be low and/or one of the ears...
Hi @yami sensei, Thank you for reaching out to us. I'm sorry to hear you're getting a buzzing sound with your microphone. There may be a lot of reasons why this is happening, such as faulty ...
Question from a customer:While recording with a separate DSLR camera, there are two options, either connecting the 3Dio mic to a digital recorder with XLR cables and recording the video separately ...
Hi @Chimney Cakes, Thank you for reaching out to us. I'm sorry to hear the cable keeps falling out and that only one ear is recording. I'm happy to help troubleshoot. First, can you describe your...
Hi @Sarah Steagall, I'm sorry to hear you're having trouble getting a good signal into the Scarlett 2i2. First, can you confirm the power switch on the 3Dio is in the ON position? Second, have y...
Hi @William Sparkes, Thank you for reaching out to us. The F3 is not a 3Dio product, but a Zoom product. We recommend you check out the help center for Zoom product troubleshooting here: https://...
Hi @Nicky Branagh, Thank you for your question. I'm assuming you're monitoring with your headphones plugged directly into the H8? When connecting the FS to the Zoom H8, you have several options. ...
Hi @Amelia Smith, Good question! We do not ship internationally via USPS due to the poor customer experience it provides. Once a package leaves the United States, the USPS no longer handles the pa...
Hi @Daniela Callejas, Thank you for reaching out to us. I’m sorry to hear you’re having trouble with the microphone. I’m happy to help troubleshoot. Can you tell me a little bit...
Hi @Antonio Revelo Arias, Thank you for your question. Shortly after an order is placed on our website, our team will fulfill your order. Once the order has been packed and shipped, we will send ...