Hi @Megan Day, Thank you for reaching out to us. We received your order! It looks like you were able to successfully use our checkout with Affirm. Let us know if you didn't receive the order con...
Hi @Megan Day, Thank you for reaching out to us. We received your order! It looks like you were able to successfully use our checkout with Affirm. Let us know if you didn't receive the order con...
Hi @Ann Van Den Broeck, Apologies about that. I've uploaded a copy of the script in this folder here: https://www.dropbox.com/sh/l4s8mkcr5qz0r42/AADLYz2_-csbD8zAugVXycM3a?dl=0 Please let us know...
Hi @Vlad Lek, Thank you for reaching out to us. All 3Dio microphones are compatible with both the Zoom H8 and Nikon D850. To connect to the 3Dio to the Zoom H8, you can use two (2) XLR cables an...
Hello @jisoo kim, Thank you for your post. We get this question often from customers asking how to replace the black felt or black circle inside the ear canal. This black circle serves only one pu...
Hi @Peter Baert, Thank you for your question! That is a cool project! First, I would recommend getting this to mount to the bike. This should give you the flexibility you need to attach it any pa...
Hi @Cock Roach, Thank you for our question. The components that make up our products are manufactured in the US, China & the UK. All of our products are designed and assembled in the US. Let...
Hi @Olivia Crowley, Thank you for your post. I'm sorry to hear your microphone isn't working properly. We appreciate you describing all of the troubleshooting efforts. You went through many of th...
@Xavier Robinson, Great question. Technically, you can use the XLR outputs (FS XLR and FS Pro II models only) and the 3.5mm output simultaneously, however we do not recommend it. The circuitry ins...
Hi @Wesley Pyburn, Thank you for the info. I'm sorry to hear the right ear sounds louder. I'm happy to help troubleshoot. First, can you describe how you captured the audio? In order to properly ...
Hi @Timo Kerminen, Great question. Yes! There is voltage spike protection for the 3.5mm output should phantom power inadvertently be sent through that connection. This protection is in place for a...
If you made a purchase attempt with your credit card but the payment failed or was declined, the funds may not be available for some period of time after the purchase attempt, even if your order wa...
Hi @Océane Pinel, Thank you for your post. I'm sorry to hear you're having trouble with the microphone. I'm happy to help troubleshoot. First, the Focusrite Scarlet Solo is not compatible ...
Hi @Ann Van Den Broeck, Thank you for your question. The Omni Pro model is specifically designed for VR audio capturing and is intented to be paired with a 360° camera. We offer two solution...
Hi @Antonella Yacante, Thank you for your question. Typically, Canon camera's have both an external mic input as well as a headphone output. Therefore, you should be able to monitor the audio usi...
Hi @Chimney Cakes, Thank you for the information and the image. Have you tried replacing the internal 9V battery? If the battery level is low, the volume output will be low and/or one of the ears...
Hi @yami sensei, Thank you for reaching out to us. I'm sorry to hear you're getting a buzzing sound with your microphone. There may be a lot of reasons why this is happening, such as faulty ...
Question from a customer:While recording with a separate DSLR camera, there are two options, either connecting the 3Dio mic to a digital recorder with XLR cables and recording the video separately ...
Hi @Chimney Cakes, Thank you for reaching out to us. I'm sorry to hear the cable keeps falling out and that only one ear is recording. I'm happy to help troubleshoot. First, can you describe your...
Hi @Sarah Steagall, I'm sorry to hear you're having trouble getting a good signal into the Scarlett 2i2. First, can you confirm the power switch on the 3Dio is in the ON position? Second, have y...
Hi @William Sparkes, Thank you for reaching out to us. The F3 is not a 3Dio product, but a Zoom product. We recommend you check out the help center for Zoom product troubleshooting here: https://...
Hi @Nicky Branagh, Thank you for your question. I'm assuming you're monitoring with your headphones plugged directly into the H8? When connecting the FS to the Zoom H8, you have several options. ...
Hi @Amelia Smith, Good question! We do not ship internationally via USPS due to the poor customer experience it provides. Once a package leaves the United States, the USPS no longer handles the pa...
Hi @Daniela Callejas, Thank you for reaching out to us. I’m sorry to hear you’re having trouble with the microphone. I’m happy to help troubleshoot. Can you tell me a little bit...
Hi @Antonio Revelo Arias, Thank you for your question. Shortly after an order is placed on our website, our team will fulfill your order. Once the order has been packed and shipped, we will send ...
Hi @Samaico , Great question! In short, yes, our website is referring to the Oblast of the Leningrad region. When shipping to Russia, Leningrad will be listed as one of the 46 Oblasts options and...
Hi @Amelia Smith, You can find our return and warranty policies here:https://3diosound.com/pages/returns-warranty-policy Let us know if you need anything else. Thank you,~Brian3Dio Customer Care
Hi @Michael Cox, Apologies for the delay. For cleaning the exterior of the microphone, we recommend using a paper towel lightly dampened with warm water. Simply rub the paper towel over the silic...
Hi @Chimney Cakes, That is correct. The RCA inputs for the iRig Stream require a line-level input, like what you would get from an aux cable from your phone or the headphone output of a stereo sys...
Hi @Chimney Cakes, Thank you for the question! In order to Livestream via TikTok, you need to have a minimum of 1,000 followers. Unfortunately, our 3Dio Tiktok account doesn't have enough followe...
Hi @Joon Huh, Technically, yes, but I wouldn't recommend it. OBS only offers dual video/audio file type outputs such as .mov, .mp4, .mkv, etc. In other words, you can record 3Dio audio, but the fi...
Hi @Joon Huh, The H1n is designed to be portable, lightweight and multifunctional (stereo microphone, external microphone compatible, Micro-SD recording, audio interface mode, playback, etc). The ...
@Joon Huh, To answer your question regarding the XLR to 3.5mm adapter, we do not recommend downgrading an XLR output (balanced) to a 3.5mm input (unbalanced) for any scenario. Not only will you no...
@risa charmaine, Thank you for the question. There are 2 ways to approach this scenario, depending on the capabilities of your camera. 1) Record Audio & Video Together In order to record th...
@Joon Huh, To answer your question regarding the XLR adapter, we do not recommend downgrading an XLR output (balanced) to a 3.5mm input (unbalanced) for any scenario. Not only will you not retain ...
@Joon Huh, Great question! There is a topic already created for this question that can be found here: https://3diosound.com/community/forum/topic/34542/can-t-record-using-canon-eos-m50 Thank you!...
@Adam Buchanan, Thank you for your question. I apologize for the long delay. We are able to achieve an ambisonic format in post by using our custom Reaper plugin. The output of the plugin...
Hello @G V, I apologize for the inconvenience. The Amazon and Reverb listings are now back in stock. Let me know if you have any other questions. Best,~Brian
Hi @Nerijus G, Thank you for reaching out to us. The reason you're not getting a stereo binaural mix (left ear isolated to the left headphone, right ear isolated to the right headphone) is becaus...
Hi @Amanda Winkler, Thank you for reaching out to us and thank you for the details of your audio setup and troubleshooting efforts! I'm sorry to hear you're having issues with the microphone. Can...
The reason why you’re not getting the binaural effect is because some audio interfaces (like the SB K3+) and mixing consoles do not offer a panning feature for the individual channels. The 1 ...
Hi @Eric Hanson , Thank you for your question. Some cameras are compatible with external stereo microphones and others are not. When viewing the Canon EOS M50 Product Manual, there is no informati...
Hi @Meh If you received an email stating that your order was canceled, it is due to a potentially fraudulent transaction. We take our customers personal information and payment information v...
Hi @Steve Taddei Great question. The capsules on our current model are located right where the ear canal on a human ear begins. Therefore, there really isn't room for an in-ear monitor or ea...
Hi @artulus , thank you for posting. Yes it is possible to connect the 3Dio to the GoPro Hero 9 using this adapter: https://gopro.com/en/us/shop/mounts-accessories/pro-3.5mm-mic-adapter/AAMIC-...
@artulus Great! Glad to hear you got everything working. One more thing I want to mention is that when using the XLR cables, you'll be supplying power from the iRig Pro Duo to power the micro...
Sometimes, applying effects and/or sound modulation to your streams can really bring life to your sound and greatly enhance the experience for your audience. When we record ASMR, we use the follow...
Hi @artulus , Thank you for the signal flow diagram. Much appreciated and very helpful! If you don't mind, I have a few more questions for you. 😊 Can you please confirm which side is not pro...
Hi @artulus Thank you for reaching out to us. I'm sorry to hear you're only getting a signal from one ear. I'm happy to help you troubleshoot this issue. First, can you please describe your...
@Adam Buchanan Good question. We love Zoom products and have quite a few of them here in the 3Dio office. However, the Sound Devices MixPre-10 does have better preamps and 32-bit float functio...
@Adam Buchanan Great question! For the Omni, a minimum of 8 channels is needed to process simultaneously. A few things to keep in mind: Every Omni microphone comes with (4) 5-pin to dual 3-...