Posts made by 3Dio

• Foam inside of left ear has fallen off.

  Hi @Lilyanne Metcalfe, Thank you for your question. The black foam cover of the capsule is to keep dust & debris from getting inside the microphone capsule. This cover is applied by our capsu...

  posted in Returns, Repairs & Warranty

  

  3Dio
  12/4/23, 11:24 AM
• 3Dio cracking and audio distortions

  Hi @Aria Laca, Apologies for the delay in responding. Thank you for the audio recordings. That is very helpful. The lack of a microphone stand should not cause the static sound you're hearing. I...

  posted in Troubleshooting

  

  3Dio
  11/7/23, 2:04 PM
• 3Dio cracking and audio distortions

  Hi @Aria Laca, I'm sorry to hear your mic is having issues. Can you please share an audio/video clip of the distortion you're experiencing so we can hear what you're hearing? Also, have you tried...

  posted in Troubleshooting

  

  3Dio
  10/20/23, 10:56 AM
• 3DIO + Steinberg + OBS please help

  Hi @taekonv55 , Thank you for posting your question. 3Dio microphones contain two omnidirectional capsules in each ear. Omnidirectional microphones capture sound in all directions, just like our ...

  posted in How To Use a 3Dio Microphone

  

  3Dio
  9/19/23, 11:00 AM
• 3dio not working with 2 mixers

  Hi @Liz Schvifty, Thank you for reaching out to us. Have you tried replacing the 9V battery? When the level of the battery inside the microphone is low or dead, then the microphone will stop work...

  posted in Troubleshooting

  

  3Dio
  9/4/23, 12:34 PM
• PreSonus Audiobox 96 and 3Dio Stopped Working...

  Hi @Josie Paolini, Thank you for reaching out to us. I’m sorry to hear you’re having trouble with the microphone. I’m happy to help troubleshoot. Is your microphone an FS or FS ...

  posted in Troubleshooting

  

  3Dio
  8/18/23, 3:53 PM
• Right ear has a cackling sound and sometimes the sound cuts off

  Hi @li yu, Great! Thank you for letting us know. Feel free to reach out again if you have any other questions. Best regards,~Brian3Dio Customer Care 

  posted in Troubleshooting

  

  3Dio
  8/7/23, 12:54 PM
• Not working with Mackie mixer

  Hi @Hannah White, Yes, by TRS, I mean stereo. TRS stands for Tip, Ring, Sleeve. It is the same connector as an Aux cable for a car or home stereo. The Behringer microamp doesn't support stereo, s...

  posted in Troubleshooting

  

  3Dio
  8/7/23, 12:30 PM
• Right ear has a cackling sound and sometimes the sound cuts off

  Hi @li yu, Thank you for the additional info. The reason why you're getting the crackling sound is because you're not applying 48V phantom power to the microphone when connecting the 3Dio to the ...

  posted in Troubleshooting

  

  3Dio
  8/2/23, 1:18 PM
• Right ear has a cackling sound and sometimes the sound cuts off

  Hi @li yu, Thank you for reaching out to us. I'm sorry to hear you are experiencing this issue. Was the microphone working properly when you received it?Are you applying 48V phantom power to the ...

  posted in Troubleshooting

  

  3Dio
  7/31/23, 1:48 PM
• Not working with Mackie mixer

  Hi @Hannah White, Thank you for the additional info. Just so I understand you correctly, you were able to verify a stereo binaural signal from the microphone into the mixing console? And you conf...

  posted in Troubleshooting

  

  3Dio
  7/31/23, 1:41 PM
• how to livestream to tiktok?

  @heathcote heathcotegeo, Yes, we still recommend it for the reasons mentioned in the last post. The iRig stream isn't designed for stereo microphone inputs, therefore the iRig Pro Duo is still bes...

  posted in How To Use a 3Dio Microphone

  

  3Dio
  7/26/23, 2:15 PM
• Not working with Mackie mixer

  Hi @Hannah White, Thank you for your question. I'm happy to help. I'm not sure what model of Mackie mixer you have, but these instructions should be universal. 1) Turn the Phantom Power on the m...

  posted in Troubleshooting

  

  3Dio
  7/25/23, 12:57 PM
• left capsule perfect, right capsule silence

  Hi @Shichun , Thank you for giving the battery swap a try. I'm sorry to hear that didn't fix the issue. Please reach out to us directly at customercare@3diosound.com so we can further assist you....

  posted in Troubleshooting

  

  3Dio
  7/11/23, 12:09 PM
• left capsule perfect, right capsule silence

  Hi @Shichun , Thank you for posting your issue. First, have you replaced the 9V battery inside the mic? If the battery inside the mic is dead or low power, then usually one of the capsules will b...

  posted in Troubleshooting

  

  3Dio
  7/3/23, 1:42 PM
• My 3dio fs have no sound (using focusrite scarlett 2i2)

  Hi @ml ml, I'm sorry to hear you're not getting any sound with your audio setup. Here are a few things to check: Replace the 9V battery inside the 3Dio mic. If the battery level is low, then th...

  posted in Troubleshooting

  

  3Dio
  6/23/23, 11:41 AM
• Does 3Dio Offer a Calibration File?

  We do not offer calibration files.   Calibration files are typically offered by manufacturers of measurement microphones. Measurement microphones are often used in scientific applications wh...

  posted in Product Information

  

  3Dio
  5/24/23, 12:54 PM
• Presonus Studio 24C - 3Dio FS XLR

  Hi @Kristian Kubálek, Thank you for the question. If you use the XLR outputs on the 3Dio, you are probably already aware that you must provide phantom power through the XLR cables in order...

  posted in How To Use a 3Dio Microphone

  

  3Dio
  5/1/23, 12:47 PM
• which 3dio microphone model is best to work with in-ear earphones?

  Hi Jonny, Thank you for your question. As of May 2023, we do not have a microphone that is designed to accommodate IEMs or earbuds. While our microphones can be used for headphone testing (primar...

  posted in Troubleshooting

  

  3Dio
  5/1/23, 12:19 PM
• better sound

  Hi @Anastasios Bozinis, Thank you for the question. The answer depends on what you are recording. If you are streaming ASMR, we have already written a post about optimizing audio for ASMR that yo...

  posted in How To Use a 3Dio Microphone

  

  3Dio
  4/24/23, 11:32 AM
• 3dio fs USB mic + Scarlett 2i2 + Canon eos m50 mark ii

  Hi Oxana, Thank you for posting your questions. I'm happy to help troubleshoot. First, the Scarlett 2i2 receives it's power via the USB-C cable. Therefore, the USB-C cable must be plugged into a ...

  posted in How To Use a 3Dio Microphone

  

  3Dio
  4/20/23, 2:22 PM
• 3Dio FS not picking the binaural sound. Also not working with OBS.

  Hello @Adenike Torriani, Thank you for reaching out to us and for the explanation and picture of your audio setup. First, the 1/4" connectors plugged into the Midiplus should be reversed. The bla...

  posted in Troubleshooting

  

  3Dio
  3/30/23, 1:51 PM
• Affirm is not showing at checkout

  Hi @Megan Day, Thank you for reaching out to us. We received your order! It looks like you were able to successfully use our checkout with Affirm. Let us know if you didn't receive the order con...

  posted in Ordering & Shipping

  

  3Dio
  2/25/23, 7:18 AM
• Question Omni pro and zoom routing

  Hi @Ann Van Den Broeck, Apologies about that. I've uploaded a copy of the script in this folder here: https://www.dropbox.com/sh/l4s8mkcr5qz0r42/AADLYz2_-csbD8zAugVXycM3a?dl=0 Please let us know...

  posted in How To Use a 3Dio Microphone

  

  3Dio
  2/22/23, 4:14 PM
• FS pro II + Zoom H8 + Nikon D850

  Hi @Vlad Lek, Thank you for reaching out to us. All 3Dio microphones are compatible with both the Zoom H8 and Nikon D850. To connect to the 3Dio to the Zoom H8, you can use two (2) XLR cables an...

  posted in How To Use a 3Dio Microphone

  

  3Dio
  1/25/23, 2:14 PM
• 3dio fs mic sticker

  Hello @jisoo kim, Thank you for your post. We get this question often from customers asking how to replace the black felt or black circle inside the ear canal. This black circle serves only one pu...

  posted in Product Information

  

  3Dio
  11/28/22, 1:17 PM
• Mounting on a Bike

  Hi @Peter Baert, Thank you for your question! That is a cool project! First, I would recommend getting this to mount to the bike. This should give you the flexibility you need to attach it any pa...

  posted in How To Use a 3Dio Microphone

  

  3Dio
  11/4/22, 3:45 PM
• Place of manufacture

  Hi @Cock Roach, Thank you for our question. The components that make up our products are manufactured in the US, China & the UK. All of our products are designed and assembled in the US. Let...

  posted in Product Information

  

  3Dio
  11/4/22, 3:20 PM
• Lost sound in left side of microphone

  Hi @Olivia Crowley, Thank you for your post. I'm sorry to hear your microphone isn't working properly. We appreciate you describing all of the troubleshooting efforts. You went through many of th...

  posted in Troubleshooting

  

  3Dio
  10/31/22, 3:25 PM
• One side sounds different and quieter (consistently)

  Hi @Wesley Pyburn, Thank you for the info. I'm sorry to hear the right ear sounds louder. I'm happy to help troubleshoot. First, can you describe how you captured the audio? In order to properly ...

  posted in Troubleshooting

  

  3Dio
  9/29/22, 11:24 AM
• TRS output's tolerance against Phantom power

  Hi @Timo Kerminen, Great question. Yes! There is voltage spike protection for the 3.5mm output should phantom power inadvertently be sent through that connection. This protection is in place for a...

  posted in Product Information

  

  3Dio
  9/12/22, 1:19 PM
• Credit Card Payment Processing

  If you made a purchase attempt with your credit card but the payment failed or was declined, the funds may not be available for some period of time after the purchase attempt, even if your order wa...

  posted in Ordering & Shipping

  

  3Dio
  8/19/22, 12:22 PM
• Got no sound from my new 3Dio FS

  Hi @Océane Pinel, Thank you for your post. I'm sorry to hear you're having trouble with the microphone. I'm happy to help troubleshoot. First, the Focusrite Scarlet Solo is not compatible ...

  posted in Troubleshooting

  

  3Dio
  6/24/22, 11:10 AM
• Question Omni pro and zoom routing

  Hi @Ann Van Den Broeck, Thank you for your question. The Omni Pro model is specifically designed for VR audio capturing and is intented to be paired with a 360° camera. We offer two solution...

  posted in How To Use a 3Dio Microphone

  

  3Dio
  6/11/22, 1:02 PM
• Connect headphones to record ASMR

  Hi @Antonella Yacante, Thank you for your question. Typically, Canon camera's have both an external mic input as well as a headphone output. Therefore, you should be able to monitor the audio usi...

  posted in How To Use a 3Dio Microphone

  

  3Dio
  5/30/22, 2:02 PM
• Low sound in audacity and 1 ear not working

  Hi @Chimney Cakes, Thank you for the information and the image. Have you tried replacing the internal 9V battery? If the battery level is low, the volume output will be low and/or one of the ears...

  posted in Troubleshooting

  

  3Dio
  5/27/22, 2:59 PM
• Buzzing when touching metal parts of right ear (FS)

  Hi @yami sensei,  Thank you for reaching out to us. I'm sorry to hear you're getting a buzzing sound with your microphone. There may be a lot of reasons why this is happening, such as faulty ...

  posted in Troubleshooting

  

  3Dio
  5/23/22, 12:39 PM
• Recording Quality of XLR Digital Recorder vs 3.5mm for a DSLR

  Question from a customer:While recording with a separate DSLR camera, there are two options, either connecting the 3Dio mic to a digital recorder with XLR cables and recording the video separately ...

  posted in How To Use a 3Dio Microphone

  

  3Dio
  5/17/22, 1:22 PM
• Low sound in audacity and 1 ear not working

  Hi @Chimney Cakes, Thank you for reaching out to us. I'm sorry to hear the cable keeps falling out and that only one ear is recording. I'm happy to help troubleshoot. First, can you describe your...

  posted in Troubleshooting

  

  3Dio
  5/13/22, 12:32 PM
• New 3Dio FS not working properly

  Hi @Sarah Steagall, I'm sorry to hear you're having trouble getting a good signal into the Scarlett 2i2. First, can you confirm the power switch on the 3Dio is in the ON position? Second, have y...

  posted in Troubleshooting

  

  3Dio
  5/13/22, 11:18 AM
• F3 will not power on after installing software V 2.0

  Hi @William Sparkes, Thank you for reaching out to us. The F3 is not a 3Dio product, but a Zoom product. We recommend you check out the help center for Zoom product troubleshooting here: https://...

  posted in Returns, Repairs & Warranty

  

  3Dio
  4/29/22, 12:36 PM
• Connect 3dio FS to Zoom H8

  Hi @Nicky Branagh, Thank you for your question. I'm assuming you're monitoring with your headphones plugged directly into the H8? When connecting the FS to the Zoom H8, you have several options. ...

  posted in How To Use a 3Dio Microphone

  

  3Dio
  4/28/22, 12:57 PM
• Where Does 3Dio Ship?

  Hi @Amelia Smith, Good question! We do not ship internationally via USPS due to the poor customer experience it provides. Once a package leaves the United States, the USPS no longer handles the pa...

  posted in Ordering & Shipping

  

  3Dio
  4/20/22, 12:46 PM
• Microphone With low power

  Hi @Daniela Callejas, Thank you for reaching out to us. I’m sorry to hear you’re having trouble with the microphone. I’m happy to help troubleshoot. Can you tell me a little bit...

  posted in Troubleshooting

  

  3Dio
  4/16/22, 12:26 PM
• Where Does 3Dio Ship?

  Hi @Antonio Revelo Arias, Thank you for your question. Shortly after an order is placed on our website, our team will fulfill your order. Once the order has been packed and shipped, we will send ...

  posted in Ordering & Shipping

  

  3Dio
  4/11/22, 12:17 PM
• what does Leningrad mean in delivery?

  Hi @Samaico , Great question! In short, yes, our website is referring to the Oblast of the Leningrad region. When shipping to Russia, Leningrad will be listed as one of the 46 Oblasts options and...

  posted in Ordering & Shipping

  

  3Dio
  1/24/22, 1:54 PM
• How much does it cost to ship?

  Hi @Amelia Smith, You can find our return and warranty policies here:https://3diosound.com/pages/returns-warranty-policy Let us know if you need anything else. Thank you,~Brian3Dio Customer Care

  posted in Ordering & Shipping

  

  3Dio
  1/18/22, 5:18 PM
• Cleaning

  Hi @Michael Cox, Apologies for the delay. For cleaning the exterior of the microphone, we recommend using a paper towel lightly dampened with warm water. Simply rub the paper towel over the silic...

  posted in Product Information

  

  3Dio
  1/4/22, 12:26 PM
• how to livestream to tiktok?

  Hi @Chimney Cakes, That is correct. The RCA inputs for the iRig Stream require a line-level input, like what you would get from an aux cable from your phone or the headphone output of a stereo sys...

  posted in How To Use a 3Dio Microphone

  

  3Dio
  10/25/21, 11:49 AM
• how to livestream to tiktok?

  Hi @Chimney Cakes, Thank you for the question! In order to Livestream via TikTok, you need to have a minimum of 1,000 followers. Unfortunately, our 3Dio Tiktok account doesn't have enough followe...

  posted in How To Use a 3Dio Microphone

  

  3Dio
  10/21/21, 12:48 PM