Posts made by 3Dio

• Affirm is not showing at checkout

  Hi @Megan Day, Thank you for reaching out to us. We received your order! It looks like you were able to successfully use our checkout with Affirm. Let us know if you didn't receive the order con...

  posted in Ordering & Shipping

  

  3Dio
  2/25/23, 7:18 AM
• Question Omni pro and zoom routing

  Hi @Ann Van Den Broeck, Apologies about that. I've uploaded a copy of the script in this folder here: https://www.dropbox.com/sh/l4s8mkcr5qz0r42/AADLYz2_-csbD8zAugVXycM3a?dl=0 Please let us know...

  posted in How To Use a 3Dio Microphone

  

  3Dio
  2/22/23, 4:14 PM
• FS pro II + Zoom H8 + Nikon D850

  Hi @Vlad Lek, Thank you for reaching out to us. All 3Dio microphones are compatible with both the Zoom H8 and Nikon D850. To connect to the 3Dio to the Zoom H8, you can use two (2) XLR cables an...

  posted in How To Use a 3Dio Microphone

  

  3Dio
  1/25/23, 2:14 PM
• 3dio fs mic sticker

  Hello @jisoo kim, Thank you for your post. We get this question often from customers asking how to replace the black felt or black circle inside the ear canal. This black circle serves only one pu...

  posted in Product Information

  

  3Dio
  11/28/22, 1:17 PM
• Mounting on a Bike

  Hi @Peter Baert, Thank you for your question! That is a cool project! First, I would recommend getting this to mount to the bike. This should give you the flexibility you need to attach it any pa...

  posted in How To Use a 3Dio Microphone

  

  3Dio
  11/4/22, 3:45 PM
• Place of manufacture

  Hi @Cock Roach, Thank you for our question. The components that make up our products are manufactured in the US, China & the UK. All of our products are designed and assembled in the US. Let...

  posted in Product Information

  

  3Dio
  11/4/22, 3:20 PM
• Lost sound in left side of microphone

  Hi @Olivia Crowley, Thank you for your post. I'm sorry to hear your microphone isn't working properly. We appreciate you describing all of the troubleshooting efforts. You went through many of th...

  posted in Troubleshooting

  

  3Dio
  10/31/22, 3:25 PM
• How Do I Contact 3Dio?

  @Xavier Robinson, Great question. Technically, you can use the XLR outputs (FS XLR and FS Pro II models only) and the 3.5mm output simultaneously, however we do not recommend it. The circuitry ins...

  posted in Company Info

  

  3Dio
  10/5/22, 1:10 PM
• One side sounds different and quieter (consistently)

  Hi @Wesley Pyburn, Thank you for the info. I'm sorry to hear the right ear sounds louder. I'm happy to help troubleshoot. First, can you describe how you captured the audio? In order to properly ...

  posted in Troubleshooting

  

  3Dio
  9/29/22, 11:24 AM
• TRS output's tolerance against Phantom power

  Hi @Timo Kerminen, Great question. Yes! There is voltage spike protection for the 3.5mm output should phantom power inadvertently be sent through that connection. This protection is in place for a...

  posted in Product Information

  

  3Dio
  9/12/22, 1:19 PM
• Credit Card Payment Processing

  If you made a purchase attempt with your credit card but the payment failed or was declined, the funds may not be available for some period of time after the purchase attempt, even if your order wa...

  posted in Ordering & Shipping

  

  3Dio
  8/19/22, 12:22 PM
• Got no sound from my new 3Dio FS

  Hi @Océane Pinel, Thank you for your post. I'm sorry to hear you're having trouble with the microphone. I'm happy to help troubleshoot. First, the Focusrite Scarlet Solo is not compatible ...

  posted in Troubleshooting

  

  3Dio
  6/24/22, 11:10 AM
• Question Omni pro and zoom routing

  Hi @Ann Van Den Broeck, Thank you for your question. The Omni Pro model is specifically designed for VR audio capturing and is intented to be paired with a 360° camera. We offer two solution...

  posted in How To Use a 3Dio Microphone

  

  3Dio
  6/11/22, 1:02 PM
• Connect headphones to record ASMR

  Hi @Antonella Yacante, Thank you for your question. Typically, Canon camera's have both an external mic input as well as a headphone output. Therefore, you should be able to monitor the audio usi...

  posted in How To Use a 3Dio Microphone

  

  3Dio
  5/30/22, 2:02 PM
• Low sound in audacity and 1 ear not working

  Hi @Chimney Cakes, Thank you for the information and the image. Have you tried replacing the internal 9V battery? If the battery level is low, the volume output will be low and/or one of the ears...

  posted in Troubleshooting

  

  3Dio
  5/27/22, 2:59 PM
• Buzzing when touching metal parts of right ear (FS)

  Hi @yami sensei,  Thank you for reaching out to us. I'm sorry to hear you're getting a buzzing sound with your microphone. There may be a lot of reasons why this is happening, such as faulty ...

  posted in Troubleshooting

  

  3Dio
  5/23/22, 12:39 PM
• Recording Quality of XLR Digital Recorder vs 3.5mm for a DSLR

  Question from a customer:While recording with a separate DSLR camera, there are two options, either connecting the 3Dio mic to a digital recorder with XLR cables and recording the video separately ...

  posted in How To Use a 3Dio Microphone

  

  3Dio
  5/17/22, 1:22 PM
• Low sound in audacity and 1 ear not working

  Hi @Chimney Cakes, Thank you for reaching out to us. I'm sorry to hear the cable keeps falling out and that only one ear is recording. I'm happy to help troubleshoot. First, can you describe your...

  posted in Troubleshooting

  

  3Dio
  5/13/22, 12:32 PM
• New 3Dio FS not working properly

  Hi @Sarah Steagall, I'm sorry to hear you're having trouble getting a good signal into the Scarlett 2i2. First, can you confirm the power switch on the 3Dio is in the ON position? Second, have y...

  posted in Troubleshooting

  

  3Dio
  5/13/22, 11:18 AM
• F3 will not power on after installing software V 2.0

  Hi @William Sparkes, Thank you for reaching out to us. The F3 is not a 3Dio product, but a Zoom product. We recommend you check out the help center for Zoom product troubleshooting here: https://...

  posted in Returns, Repairs & Warranty

  

  3Dio
  4/29/22, 12:36 PM
• Connect 3dio FS to Zoom H8

  Hi @Nicky Branagh, Thank you for your question. I'm assuming you're monitoring with your headphones plugged directly into the H8? When connecting the FS to the Zoom H8, you have several options. ...

  posted in How To Use a 3Dio Microphone

  

  3Dio
  4/28/22, 12:57 PM
• Where Does 3Dio Ship?

  Hi @Amelia Smith, Good question! We do not ship internationally via USPS due to the poor customer experience it provides. Once a package leaves the United States, the USPS no longer handles the pa...

  posted in Ordering & Shipping

  

  3Dio
  4/20/22, 12:46 PM
• Microphone With low power

  Hi @Daniela Callejas, Thank you for reaching out to us. I’m sorry to hear you’re having trouble with the microphone. I’m happy to help troubleshoot. Can you tell me a little bit...

  posted in Troubleshooting

  

  3Dio
  4/16/22, 12:26 PM
• Where Does 3Dio Ship?

  Hi @Antonio Revelo Arias, Thank you for your question. Shortly after an order is placed on our website, our team will fulfill your order. Once the order has been packed and shipped, we will send ...

  posted in Ordering & Shipping

  

  3Dio
  4/11/22, 12:17 PM
• what does Leningrad mean in delivery?

  Hi @Samaico , Great question! In short, yes, our website is referring to the Oblast of the Leningrad region. When shipping to Russia, Leningrad will be listed as one of the 46 Oblasts options and...

  posted in Ordering & Shipping

  

  3Dio
  1/24/22, 1:54 PM
• How much does it cost to ship?

  Hi @Amelia Smith, You can find our return and warranty policies here:https://3diosound.com/pages/returns-warranty-policy Let us know if you need anything else. Thank you,~Brian3Dio Customer Care

  posted in Ordering & Shipping

  

  3Dio
  1/18/22, 5:18 PM
• Cleaning

  Hi @Michael Cox, Apologies for the delay. For cleaning the exterior of the microphone, we recommend using a paper towel lightly dampened with warm water. Simply rub the paper towel over the silic...

  posted in Product Information

  

  3Dio
  1/4/22, 12:26 PM
• how to livestream to tiktok?

  Hi @Chimney Cakes, That is correct. The RCA inputs for the iRig Stream require a line-level input, like what you would get from an aux cable from your phone or the headphone output of a stereo sys...

  posted in How To Use a 3Dio Microphone

  

  3Dio
  10/25/21, 11:49 AM
• how to livestream to tiktok?

  Hi @Chimney Cakes, Thank you for the question! In order to Livestream via TikTok, you need to have a minimum of 1,000 followers. Unfortunately, our 3Dio Tiktok account doesn't have enough followe...

  posted in How To Use a 3Dio Microphone

  

  3Dio
  10/21/21, 12:48 PM
• Can't record Using Canon EOS M50

  Hi @Joon Huh, Technically, yes, but I wouldn't recommend it. OBS only offers dual video/audio file type outputs such as .mov, .mp4, .mkv, etc. In other words, you can record 3Dio audio, but the fi...

  posted in Troubleshooting

  

  3Dio
  10/20/21, 11:16 AM
• Can't record Using Canon EOS M50

  Hi @Joon Huh, The H1n is designed to be portable, lightweight and multifunctional (stereo microphone, external microphone compatible, Micro-SD recording, audio interface mode, playback, etc). The ...

  posted in Troubleshooting

  

  3Dio
  10/19/21, 6:55 PM
• Which Microphone Would Be Best for Starting Out?

  @Joon Huh, To answer your question regarding the XLR to 3.5mm adapter, we do not recommend downgrading an XLR output (balanced) to a 3.5mm input (unbalanced) for any scenario. Not only will you no...

  posted in Product Information

  

  3Dio
  9/22/21, 1:34 PM
• sound and video - need software to merge the 2 together

  @risa charmaine, Thank you for the question. There are 2 ways to approach this scenario, depending on the capabilities of your camera. 1) Record Audio & Video Together In order to record th...

  posted in How To Use a 3Dio Microphone

  

  3Dio
  9/22/21, 1:31 PM
• Can't record Using Canon EOS M50

  @Joon Huh, To answer your question regarding the XLR adapter, we do not recommend downgrading an XLR output (balanced) to a 3.5mm input (unbalanced) for any scenario. Not only will you not retain ...

  posted in Troubleshooting

  

  3Dio
  9/21/21, 4:25 PM
• How to Connect a 3Dio Directly to a DSLR Camera

  @Joon Huh, Great question! There is a topic already created for this question that can be found here: https://3diosound.com/community/forum/topic/34542/can-t-record-using-canon-eos-m50 Thank you!...

  posted in How To Use a 3Dio Microphone

  

  3Dio
  9/21/21, 4:19 PM
• Which Microphone Would Be Best for Starting Out?

  @Adam Buchanan, Thank you for your question. I apologize for the long delay.   We are able to achieve an ambisonic format in post by using our custom Reaper plugin. The output of the plugin...

  posted in Product Information

  

  3Dio
  8/31/21, 2:31 PM
• What does Payment Status Voided mean?

  Hello @G V, I apologize for the inconvenience. The Amazon and Reverb listings are now back in stock. Let me know if you have any other questions. Best,~Brian

  posted in Ordering & Shipping

  

  3Dio
  8/26/21, 3:12 PM
• RodeCaster Pro + Free Space Pro II Binaural Microphone Setup

  Hi @Nerijus G, Thank you for reaching out to us. The reason you're not getting a stereo binaural mix (left ear isolated to the left headphone, right ear isolated to the right headphone) is becaus...

  posted in Troubleshooting

  

  3Dio
  8/20/21, 1:55 PM
• Constant Rumble and Irregular Hiss

  Hi @Amanda Winkler, Thank you for reaching out to us and thank you for the details of your audio setup and troubleshooting efforts! I'm sorry to hear you're having issues with the microphone. Can...

  posted in Troubleshooting

  

  3Dio
  8/16/21, 7:38 PM
• Free Space and Sound Blaster K3+(Audio interface). It doesn't have the binaural left and rig...

  The reason why you’re not getting the binaural effect is because some audio interfaces (like the SB K3+) and mixing consoles do not offer a panning feature for the individual channels. The 1 ...

  posted in Troubleshooting

  

  3Dio
  8/16/21, 12:09 PM
• Can't record Using Canon EOS M50

  Hi @Eric Hanson , Thank you for your question. Some cameras are compatible with external stereo microphones and others are not. When viewing the Canon EOS M50 Product Manual, there is no informati...

  posted in Troubleshooting

  

  3Dio
  7/27/21, 1:26 PM
• What does Payment Status Voided mean?

  Hi @Meh  If you received an email stating that your order was canceled, it is due to a potentially fraudulent transaction. We take our customers personal information and payment information v...

  posted in Ordering & Shipping

  

  3Dio
  6/20/21, 7:49 PM
• Are the Microphones Located at the opening of the Ear?

  Hi @Steve Taddei  Great question. The capsules on our current model are located right where the ear canal on a human ear begins. Therefore, there really isn't room for an in-ear monitor or ea...

  posted in Troubleshooting

  

  3Dio
  6/16/21, 11:05 AM
• 3dio + gopro hero9 + zoom h4n = ?

  Hi @artulus , thank you for posting. Yes it is possible to connect the 3Dio to the GoPro Hero 9 using this adapter: https://gopro.com/en/us/shop/mounts-accessories/pro-3.5mm-mic-adapter/AAMIC-...

  posted in How To Use a 3Dio Microphone

  

  3Dio
  6/10/21, 12:06 PM
• one ear(capsule?) not working

  @artulus Great! Glad to hear you got everything working. One more thing I want to mention is that when using the XLR cables, you'll be supplying power from the iRig Pro Duo to power the micro...

  posted in Troubleshooting

  

  3Dio
  6/3/21, 4:04 PM
• What Are Some Good VST Plugins for Streaming ASMR in OBS?

  Sometimes, applying effects and/or sound modulation to your streams can really bring life to your sound and greatly enhance the experience for your audience. When we record ASMR, we use the follow...

  posted in How To Use a 3Dio Microphone

  

  3Dio
  5/26/21, 11:15 AM
• one ear(capsule?) not working

  Hi @artulus , Thank you for the signal flow diagram. Much appreciated and very helpful! If you don't mind, I have a few more questions for you. 😊 Can you please confirm which side is not pro...

  posted in Troubleshooting

  

  3Dio
  5/25/21, 1:26 PM
• one ear(capsule?) not working

  Hi @artulus  Thank you for reaching out to us. I'm sorry to hear you're only getting a signal from one ear. I'm happy to help you troubleshoot this issue. First, can you please describe your...

  posted in Troubleshooting

  

  3Dio
  5/24/21, 12:44 PM
• Audio Interface Recommendations

  @Adam Buchanan Good question. We love Zoom products and have quite a few of them here in the 3Dio office. However, the Sound Devices MixPre-10 does have better preamps and 32-bit float functio...

  posted in How To Use a 3Dio Microphone

  

  3Dio
  5/19/21, 11:21 AM
• Audio Interface Recommendations

  @Adam Buchanan Great question! For the Omni, a minimum of 8 channels is needed to process simultaneously. A few things to keep in mind: Every Omni microphone comes with (4) 5-pin to dual 3-...

  posted in How To Use a 3Dio Microphone

  

  3Dio
  5/18/21, 1:32 PM