Troubleshooting

Something not right? Website troubles? Audio issues? Find answers and troubleshooting tips here!

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AL

3Dio cracking and audio distortions
10/20/23, 5:22 AM • Aria Laca 11/7/23, 2:04 PM

4

4
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225
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3Dio
11/7/23, 2:04 PM

Hi @Aria Laca, Apologies for the delay in responding. Thank you for the audio recordings. That ...
LS

3dio not working with 2 mixers
9/3/23, 4:11 PM • Liz Schvifty 9/4/23, 12:34 PM

2

2
Posts

85
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3Dio
9/4/23, 12:34 PM

Hi @Liz Schvifty, Thank you for reaching out to us. Have you tried replacing the 9V battery? Wh...
JP

PreSonus Audiobox 96 and 3Dio Stopped Working...
8/15/23, 11:04 PM • Josie Paolini 8/18/23, 3:53 PM

2

2
Posts

48
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3Dio
8/18/23, 3:53 PM

Hi @Josie Paolini, Thank you for reaching out to us. I’m sorry to hear you’re having...
ly

Right ear has a cackling sound and sometimes the sound cuts off
7/30/23, 5:38 PM • li yu 8/7/23, 12:54 PM

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155
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3Dio
8/7/23, 12:54 PM

Hi @li yu, Great! Thank you for letting us know. Feel free to reach out again if you have any o...
HW

Not working with Mackie mixer
7/24/23, 9:55 AM • Hannah White 8/7/23, 12:30 PM

6

6
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118
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3Dio
8/7/23, 12:30 PM

Hi @Hannah White, Yes, by TRS, I mean stereo. TRS stands for Tip, Ring, Sleeve. It is the same c...
S

left capsule perfect, right capsule silence
7/3/23, 1:23 PM • Shichun 7/11/23, 12:09 PM

6

6
Posts

104
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3Dio
7/11/23, 12:09 PM

Hi @Shichun , Thank you for giving the battery swap a try. I'm sorry to hear that didn't fix the...
JZ

which 3dio microphone model is best to work with in-ear earphones?
4/29/23, 1:31 AM • Jonny Zhu 6/20/23, 8:41 PM

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132
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AH

Alex Holland
6/20/23, 8:41 PM

Order your citations alphabetically by the authors’ last names spacebar clicker
OC

Lost sound in left side of microphone
10/31/22, 10:56 AM • Olivia Crowley 10/31/22, 3:25 PM

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205
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3Dio
10/31/22, 3:25 PM

Hi @Olivia Crowley, Thank you for your post. I'm sorry to hear your microphone isn't working pro...
OP

Got no sound from my new 3Dio FS
6/24/22, 10:37 AM • Océane Pinel 6/25/22, 2:54 PM

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519
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OP

Océane Pinel
6/25/22, 2:54 PM

Hi, Thank you so much for your help and your quick answer, I will change my Focusrite then ! Ha...
SS

New 3Dio FS not working properly
5/12/22, 2:54 PM • Sarah Steagall 5/14/22, 9:05 AM

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3
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518
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SS

Sarah Steagall
5/14/22, 9:05 AM

I replaced the battery and that worked. Thank you!
EH

Can't record Using Canon EOS M50
7/27/21, 6:22 AM • Eric Hanson 10/20/21, 11:16 AM

9

9
Posts

916
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3Dio
10/20/21, 11:16 AM

Hi @Joon Huh, Technically, yes, but I wouldn't recommend it. OBS only offers dual video/audio fi...
NG

RodeCaster Pro + Free Space Pro II Binaural Microphone Setup
8/20/21, 11:36 AM • Nerijus G 8/20/21, 1:55 PM

2

2
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116
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3Dio
8/20/21, 1:55 PM

Hi @Nerijus G, Thank you for reaching out to us. The reason you're not getting a stereo binaura...
AW

Constant Rumble and Irregular Hiss
8/16/21, 1:35 PM • Amanda Winkler 8/16/21, 7:38 PM

2

2
Posts

291
Views

3Dio
8/16/21, 7:38 PM

Hi @Amanda Winkler, Thank you for reaching out to us and thank you for the details of your audio...
Free Space and Sound Blaster K3+(Audio interface). It doesn't have the binaural left and right effect. Any advice?
8/16/21, 12:09 PM • 3Dio 8/16/21, 12:09 PM

1

1
Posts

133
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3Dio
8/16/21, 12:09 PM

The reason why you’re not getting the binaural effect is because some audio interfaces (lik...
ST

Are the Microphones Located at the opening of the Ear?
6/16/21, 6:13 AM • Steve Taddei 6/16/21, 11:05 AM

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2
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124
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3Dio
6/16/21, 11:05 AM

Hi @Steve Taddei Great question. The capsules on our current model are located right where...
one ear(capsule?) not working
5/24/21, 11:42 AM • val-arthur d. 6/3/21, 4:04 PM

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6
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763
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3Dio
6/3/21, 4:04 PM

@artulus Great! Glad to hear you got everything working. One more thing I want to mention i...
f

Will the FS Binaural Microphone work with a Creative Labs Sound BlasterX AE-5 Sound Card?
4/2/21, 8:31 PM • fathom 4/5/21, 4:12 PM

2

2
Posts

117
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3Dio
4/5/21, 4:12 PM

Hi Fathom, Thank you for your question. Unfortunately, it looks like the Sound BlasterX AE-5 so...
My FS microphone stopped working. What do I do?
2/3/21, 5:45 PM • 3Dio 2/3/21, 5:45 PM

1

1
Posts

692
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3Dio
2/3/21, 5:45 PM

If your FS microphone starts to generate a static-like sound or one of the ears no longer provide...
mm

My 3dio fs have no sound (using focusrite scarlett 2i2)
6/23/23, 7:44 AM • ml ml

2

2
Posts

194
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No new post!
AT

3Dio FS not picking the binaural sound. Also not working with OBS.
3/29/23, 4:27 PM • Adenike Torriani

2

2
Posts

214
Views

No new post!
WP

One side sounds different and quieter (consistently)
9/23/22, 7:51 AM • Wesley Pyburn

2

2
Posts

306
Views

No new post!
ys

Buzzing when touching metal parts of right ear (FS)
5/21/22, 3:22 PM • yami sensei

2

2
Posts

266
Views

No new post!
CC

Low sound in audacity and 1 ear not working
5/13/22, 3:14 AM • Chimney Cakes

9

9
Posts

507
Views

No new post!
DC

Microphone With low power
4/15/22, 11:19 PM • Daniela Callejas

2

2
Posts

201
Views

No new post!

3Dio Support Forum

Troubleshooting

3Dio cracking and audio distortions 10/20/23, 5:22 AM • Aria Laca 11/7/23, 2:04 PM

3dio not working with 2 mixers 9/3/23, 4:11 PM • Liz Schvifty 9/4/23, 12:34 PM

PreSonus Audiobox 96 and 3Dio Stopped Working... 8/15/23, 11:04 PM • Josie Paolini 8/18/23, 3:53 PM

Right ear has a cackling sound and sometimes the sound cuts off 7/30/23, 5:38 PM • li yu 8/7/23, 12:54 PM

Not working with Mackie mixer 7/24/23, 9:55 AM • Hannah White 8/7/23, 12:30 PM

left capsule perfect, right capsule silence 7/3/23, 1:23 PM • Shichun 7/11/23, 12:09 PM

which 3dio microphone model is best to work with in-ear earphones? 4/29/23, 1:31 AM • Jonny Zhu 6/20/23, 8:41 PM

Lost sound in left side of microphone 10/31/22, 10:56 AM • Olivia Crowley 10/31/22, 3:25 PM

Got no sound from my new 3Dio FS 6/24/22, 10:37 AM • Océane Pinel 6/25/22, 2:54 PM

New 3Dio FS not working properly 5/12/22, 2:54 PM • Sarah Steagall 5/14/22, 9:05 AM

Can't record Using Canon EOS M50 7/27/21, 6:22 AM • Eric Hanson 10/20/21, 11:16 AM

RodeCaster Pro + Free Space Pro II Binaural Microphone Setup 8/20/21, 11:36 AM • Nerijus G 8/20/21, 1:55 PM

Constant Rumble and Irregular Hiss 8/16/21, 1:35 PM • Amanda Winkler 8/16/21, 7:38 PM

Free Space and Sound Blaster K3+(Audio interface). It doesn't have the binaural left and right effect. Any advice? 8/16/21, 12:09 PM • 3Dio 8/16/21, 12:09 PM

Are the Microphones Located at the opening of the Ear? 6/16/21, 6:13 AM • Steve Taddei 6/16/21, 11:05 AM

one ear(capsule?) not working 5/24/21, 11:42 AM • val-arthur d. 6/3/21, 4:04 PM

Will the FS Binaural Microphone work with a Creative Labs Sound BlasterX AE-5 Sound Card? 4/2/21, 8:31 PM • fathom 4/5/21, 4:12 PM

My FS microphone stopped working. What do I do? 2/3/21, 5:45 PM • 3Dio 2/3/21, 5:45 PM

My 3dio fs have no sound (using focusrite scarlett 2i2) 6/23/23, 7:44 AM • ml ml

3Dio FS not picking the binaural sound. Also not working with OBS. 3/29/23, 4:27 PM • Adenike Torriani

One side sounds different and quieter (consistently) 9/23/22, 7:51 AM • Wesley Pyburn

Buzzing when touching metal parts of right ear (FS) 5/21/22, 3:22 PM • yami sensei

Low sound in audacity and 1 ear not working 5/13/22, 3:14 AM • Chimney Cakes

Microphone With low power 4/15/22, 11:19 PM • Daniela Callejas

Search

Latest topics

How do the ears alter the frequency response of the microphones?

Won’t work used once.

How does panning work with the Free Space XLR Binaural Microphone + phantom power

Left ear microphone won't work

Foam inside of left ear has fallen off.

3Dio cracking and audio distortions

3DIO + Steinberg + OBS please help

3dio not working with 2 mixers

PreSonus Audiobox 96 and 3Dio Stopped Working...

Right ear has a cackling sound and sometimes the sound cuts off

Latest posts

How do the ears alter the frequency response of the microphones?

How do the ears alter the frequency response of the microphones?

How do the ears alter the frequency response of the microphones?

Won’t work used once.

Won’t work used once.

How does panning work with the Free Space XLR Binaural Microphone + phantom power

How does panning work with the Free Space XLR Binaural Microphone + phantom power

Left ear microphone won't work

Left ear microphone won't work

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val-arthur d.

3Dio cracking and audio distortions
10/20/23, 5:22 AM • Aria Laca 11/7/23, 2:04 PM

3dio not working with 2 mixers
9/3/23, 4:11 PM • Liz Schvifty 9/4/23, 12:34 PM

PreSonus Audiobox 96 and 3Dio Stopped Working...
8/15/23, 11:04 PM • Josie Paolini 8/18/23, 3:53 PM

Right ear has a cackling sound and sometimes the sound cuts off
7/30/23, 5:38 PM • li yu 8/7/23, 12:54 PM

Not working with Mackie mixer
7/24/23, 9:55 AM • Hannah White 8/7/23, 12:30 PM

left capsule perfect, right capsule silence
7/3/23, 1:23 PM • Shichun 7/11/23, 12:09 PM

which 3dio microphone model is best to work with in-ear earphones?
4/29/23, 1:31 AM • Jonny Zhu 6/20/23, 8:41 PM

Lost sound in left side of microphone
10/31/22, 10:56 AM • Olivia Crowley 10/31/22, 3:25 PM

Got no sound from my new 3Dio FS
6/24/22, 10:37 AM • Océane Pinel 6/25/22, 2:54 PM

New 3Dio FS not working properly
5/12/22, 2:54 PM • Sarah Steagall 5/14/22, 9:05 AM

Can't record Using Canon EOS M50
7/27/21, 6:22 AM • Eric Hanson 10/20/21, 11:16 AM

RodeCaster Pro + Free Space Pro II Binaural Microphone Setup
8/20/21, 11:36 AM • Nerijus G 8/20/21, 1:55 PM

Constant Rumble and Irregular Hiss
8/16/21, 1:35 PM • Amanda Winkler 8/16/21, 7:38 PM

Free Space and Sound Blaster K3+(Audio interface). It doesn't have the binaural left and right effect. Any advice?
8/16/21, 12:09 PM • 3Dio 8/16/21, 12:09 PM

Are the Microphones Located at the opening of the Ear?
6/16/21, 6:13 AM • Steve Taddei 6/16/21, 11:05 AM

one ear(capsule?) not working
5/24/21, 11:42 AM • val-arthur d. 6/3/21, 4:04 PM

Will the FS Binaural Microphone work with a Creative Labs Sound BlasterX AE-5 Sound Card?
4/2/21, 8:31 PM • fathom 4/5/21, 4:12 PM

My FS microphone stopped working. What do I do?
2/3/21, 5:45 PM • 3Dio 2/3/21, 5:45 PM

My 3dio fs have no sound (using focusrite scarlett 2i2)
6/23/23, 7:44 AM • ml ml

3Dio FS not picking the binaural sound. Also not working with OBS.
3/29/23, 4:27 PM • Adenike Torriani

One side sounds different and quieter (consistently)
9/23/22, 7:51 AM • Wesley Pyburn

Buzzing when touching metal parts of right ear (FS)
5/21/22, 3:22 PM • yami sensei

Low sound in audacity and 1 ear not working
5/13/22, 3:14 AM • Chimney Cakes

Microphone With low power
4/15/22, 11:19 PM • Daniela Callejas