Hi Oxana, Thank you for posting your questions. I'm happy to help troubleshoot. First, the Scarlett 2i2 receives it's power via the USB-C cable. Therefore, the USB-C cable must be plugged into a ...

Hey As you can see in the topic I'm trying to connect those 3 things. But my problem is that I don't know how to connect all those so that I can monitor the sound at the same time during recording...

Hello @Adenike Torriani, Thank you for reaching out to us and for the explanation and picture of your audio setup. First, the 1/4" connectors plugged into the Midiplus should be reversed. The bla...

Hello,  I have one 3Dio Fs with a Midiplus Smartface II audio interface.  When the Hosa splitter cable is connected to the interface and the mic, the cables pick up the sound, but I can...

Hi @Megan Day, Thank you for reaching out to us. We received your order! It looks like you were able to successfully use our checkout with Affirm. Let us know if you didn't receive the order con...

Hi! I was approved for affirm but it is not showing in checkout. 

Hi @Ann Van Den Broeck, Apologies about that. I've uploaded a copy of the script in this folder here: https://www.dropbox.com/sh/l4s8mkcr5qz0r42/AADLYz2_-csbD8zAugVXycM3a?dl=0 Please let us know...

Thanks! However I cant click the download for 3Dio Omni-Binaural to Ambisonic plugin

interesting information

Hi @Vlad Lek, Thank you for reaching out to us. All 3Dio microphones are compatible with both the Zoom H8 and Nikon D850. To connect to the 3Dio to the Zoom H8, you can use two (2) XLR cables an...

Hi! Tell me please, are these system compatible and work together? Wanna assemble the kit for recording nature sounds with video,and wanna be sure that it all works fine. 

Hello @jisoo kim, Thank you for your post. We get this question often from customers asking how to replace the black felt or black circle inside the ear canal. This black circle serves only one pu...

helloI'm currently using a 3dio fs mic. However, the black circle sponge-like sticker on the inside of the ear has fallen off and it does not work properly. Can this round sponge be purchased separ...

changed the battery and it worked! 

I will try replacing the battery and if that still doesn't work, can you guys take a look at my mic ? I have 2 cables that I've tried and both pull out easily so I think the hole where the cable go...

I can pull very gently with 2 fingers and it will completly pull out of the mic

I bought a new cable but had the same problem but I tried the old cable and now it works. But the problem is that both cables fall really easily out of the hole in the mic. So it is a very loose co...

Hi @Peter Baert, Thank you for your question! That is a cool project! First, I would recommend getting this to mount to the bike. This should give you the flexibility you need to attach it any pa...

Hi @Cock Roach, Thank you for our question. The components that make up our products are manufactured in the US, China & the UK. All of our products are designed and assembled in the US. Let...

Hi, We have a cool project to record with a 3Dio Mike on an indoor bicycle 🚴 track. We're wondering what the best way is to mount the mic on the bike. There are some solutions I found on the web...

Where are your products (specifically, Free Space XLR) made? To be more blunt, are they made in China? Cheers

Hi @Olivia Crowley, Thank you for your post. I'm sorry to hear your microphone isn't working properly. We appreciate you describing all of the troubleshooting efforts. You went through many of th...

I woke up this morning and discovered there was no sound coming into the left ear capsule of my 3Dio FS any more! It worked without issue last night. My set up is: 3Dio FS (non-XLR) connected to ...

Hi @Wesley Pyburn, Thank you for the info. I'm sorry to hear the right ear sounds louder. I'm happy to help troubleshoot. First, can you describe how you captured the audio? In order to properly ...

Hi. I bought a 3Dio FS, and after receiving it, the right sounds consistently louder than the left, and evens sounds a little different. I'm not sure what's going on. Here's a sample: Soundcloud ...

Hi @Timo Kerminen, Great question. Yes! There is voltage spike protection for the 3.5mm output should phantom power inadvertently be sent through that connection. This protection is in place for a...

Hi, is the 3,5mm TRS output of 3Dio FS protected or otherwise tolerant against accidental 48V Phantom power from the audio interface? Info needed for a setup where audio interface only has XLR mic...

If you made a purchase attempt with your credit card but the payment failed or was declined, the funds may not be available for some period of time after the purchase attempt, even if your order wa...

Hi, Thank you so much for your help and your quick answer, I will change my Focusrite then ! Have a nice day, Kind regards Pinel O    

Hi @Océane Pinel, Thank you for your post. I'm sorry to hear you're having trouble with the microphone. I'm happy to help troubleshoot. First, the Focusrite Scarlet Solo is not compatible ...

Hello, I have some issues with the 3Dio FS I received today.   I tried it on my Focusrite Scarlet Solo and got no sound from the 3Dio FS but only interferences. I changed the gain, bought ...

Hi @Ann Van Den Broeck, Thank you for your question. The Omni Pro model is specifically designed for VR audio capturing and is intented to be paired with a 360° camera. We offer two solution...

So I am trying to figure out how to do the routing of the Omni pro and the zoom f8n. Do I need ambisonic mode for this? I have never used this and do ASMR videos, usually with 2shotgun or condense...

Hi @Antonella Yacante, Thank you for your question. Typically, Canon camera's have both an external mic input as well as a headphone output. Therefore, you should be able to monitor the audio usi...

Hi @Chimney Cakes, Thank you for the information and the image. Have you tried replacing the internal 9V battery? If the battery level is low, the volume output will be low and/or one of the ears...

Hi, I am going to use my 3Dio with a Canon camera to record ASMR, how can I connect headphones to listen when I am recording? Do I need to connect them to the camera? Do I need a special cable?&nbs...

Hi @yami sensei,  Thank you for reaching out to us. I'm sorry to hear you're getting a buzzing sound with your microphone. There may be a lot of reasons why this is happening, such as faulty ...

Hello!As stated in the title, I have an issue with my mic that causes buzzing from the right ear when touching the metal ring or the back side of the mic.It's really ruining my recordings.Any help ...

Question from a customer:While recording with a separate DSLR camera, there are two options, either connecting the 3Dio mic to a digital recorder with XLR cables and recording the video separately ...

I replaced the battery and that worked. Thank you!

Thanks Brian, I got the mic months ago, at least half a year. Never used it before. I got my scarlett 2i2 a few days ago and on the first day when i did a test recording with it looked like it wor...

Hi @Chimney Cakes, Thank you for reaching out to us. I'm sorry to hear the cable keeps falling out and that only one ear is recording. I'm happy to help troubleshoot. First, can you describe your...

Hi @Sarah Steagall, I'm sorry to hear you're having trouble getting a good signal into the Scarlett 2i2. First, can you confirm the power switch on the 3Dio is in the ON position? Second, have y...

Hi ! I finally got around to start using the FS series mic recently and the 3.5mm cable that came with the mic keeps falling out and is not very secure in the hole. A small pull will pull it out. ...

Hello, I am trying to troubleshoot my new 3Dio FS to work with my computer. I am using a Focusrite Scarlett 2i2. When I plug everything in, the Focusrite does not pick up any signal ...

Thank you so much for your speedy response - I was able to connect following your feedback. Delighted!

Hi @William Sparkes, Thank you for reaching out to us. The F3 is not a 3Dio product, but a Zoom product. We recommend you check out the help center for Zoom product troubleshooting here: https://...

F3 will not power on after installing software V 2.0. Worked fine before. I am using approved card, have tried AA alkaline and lithium batteries as well as the Zoom USB power source. Have tried d...

Hi @Nicky Branagh, Thank you for your question. I'm assuming you're monitoring with your headphones plugged directly into the H8? When connecting the FS to the Zoom H8, you have several options. ...