Question from a customer:While recording with a separate DSLR camera, there are two options, either connecting the 3Dio mic to a digital recorder with XLR cables and recording the video separately ...

I replaced the battery and that worked. Thank you!

Thanks Brian, I got the mic months ago, at least half a year. Never used it before. I got my scarlett 2i2 a few days ago and on the first day when i did a test recording with it looked like it wor...

Hi @Chimney Cakes, Thank you for reaching out to us. I'm sorry to hear the cable keeps falling out and that only one ear is recording. I'm happy to help troubleshoot. First, can you describe your...

Hi @Sarah Steagall, I'm sorry to hear you're having trouble getting a good signal into the Scarlett 2i2. First, can you confirm the power switch on the 3Dio is in the ON position? Second, have y...

Hi ! I finally got around to start using the FS series mic recently and the 3.5mm cable that came with the mic keeps falling out and is not very secure in the hole. A small pull will pull it out. ...

Hello, I am trying to troubleshoot my new 3Dio FS to work with my computer. I am using a Focusrite Scarlett 2i2. When I plug everything in, the Focusrite does not pick up any signal ...

Thank you so much for your speedy response - I was able to connect following your feedback. Delighted!

Hi @William Sparkes, Thank you for reaching out to us. The F3 is not a 3Dio product, but a Zoom product. We recommend you check out the help center for Zoom product troubleshooting here: https://...

F3 will not power on after installing software V 2.0. Worked fine before. I am using approved card, have tried AA alkaline and lithium batteries as well as the Zoom USB power source. Have tried d...

Hi @Nicky Branagh, Thank you for your question. I'm assuming you're monitoring with your headphones plugged directly into the H8? When connecting the FS to the Zoom H8, you have several options. ...

Please help! I cannot seem to record binaurally from my 3dio FS to my Zoom H8. I have tried connecting 3.5mm-3.5mm and 3.5mm to XLR. Each time I listen back to recordings, sound comes through both...

Hi @Amelia Smith, Good question! We do not ship internationally via USPS due to the poor customer experience it provides. Once a package leaves the United States, the USPS no longer handles the pa...

Hi @Daniela Callejas, Thank you for reaching out to us. I’m sorry to hear you’re having trouble with the microphone. I’m happy to help troubleshoot. Can you tell me a little bit...

Hello, thanks for read. My microphone has very low power and it sounds really bad. I tried everything and nothing works. I can send a video making tests for you. Thank u very much and sorry for...

Hi @Antonio Revelo Arias, Thank you for your question. Shortly after an order is placed on our website, our team will fulfill your order. Once the order has been packed and shipped, we will send ...

Where can I see and track the order?to know where it is 

@Amelia Smith Hello amelia if you want to read return policies of only 3diosound .com you can refer: https://3diosound.com/pages/returns-warranty-policy For other information regarding the return ...

Hi @Samaico , Great question! In short, yes, our website is referring to the Oblast of the Leningrad region. When shipping to Russia, Leningrad will be listed as one of the 46 Oblasts options and...

Good day! Tell me, please, the Leningrad is the Leningrad region, right?I want to clarify now, so that later there will be no problems.

Hi @Amelia Smith, You can find our return and warranty policies here:https://3diosound.com/pages/returns-warranty-policy Let us know if you need anything else. Thank you,~Brian3Dio Customer Care

Hi @Michael Cox, Apologies for the delay. For cleaning the exterior of the microphone, we recommend using a paper towel lightly dampened with warm water. Simply rub the paper towel over the silic...

Best practice for cleaning the exterior of the microphones (dust, hair from wind muffs, dirt)? Can canned air be blown into canal or will it damage condensor mics? What kind of cleaner should be us...

Hi @Chimney Cakes, That is correct. The RCA inputs for the iRig Stream require a line-level input, like what you would get from an aux cable from your phone or the headphone output of a stereo sys...

So even though there is an iRig Stream, you still recommend the iRig Pro Duo?  Thanks so much! You guys are getting so famous !

Hi @Chimney Cakes, Thank you for the question! In order to Livestream via TikTok, you need to have a minimum of 1,000 followers. Unfortunately, our 3Dio Tiktok account doesn't have enough followe...

Hi @Joon Huh, Technically, yes, but I wouldn't recommend it. OBS only offers dual video/audio file type outputs such as .mov, .mp4, .mkv, etc. In other words, you can record 3Dio audio, but the fi...

Hi I want to buy this to livestream to tiktok as well as make youtube videos.  I saw your video on using Irigpro but I saw another video for Irig stream. I'm confused which one I need. Also, ...

@3Dio Your answer was very thorough thank you!  So now I understand that I should be recording audio and video separately. Would a program like OBS be able to achieve that?

Hi @Joon Huh, The H1n is designed to be portable, lightweight and multifunctional (stereo microphone, external microphone compatible, Micro-SD recording, audio interface mode, playback, etc). The ...

@3Dio Based on what you wrote about the H1N and the Scarlett 2i2 , it seems the H1N has the extra benefit of being portable whereas the Scarlett can only be used as an interface. It would seem tha...

@Joon Huh, To answer your question regarding the XLR to 3.5mm adapter, we do not recommend downgrading an XLR output (balanced) to a 3.5mm input (unbalanced) for any scenario. Not only will you no...

@risa charmaine, Thank you for the question. There are 2 ways to approach this scenario, depending on the capabilities of your camera. 1) Record Audio & Video Together In order to record th...

hi i dont know what to do i have a separate camera and i need to merge the video with the sound. what product should i use to do this? also, is there an easier way is it possible to record the 3dio...

@Joon Huh, To answer your question regarding the XLR adapter, we do not recommend downgrading an XLR output (balanced) to a 3.5mm input (unbalanced) for any scenario. Not only will you not retain ...

@Joon Huh, Great question! There is a topic already created for this question that can be found here: https://3diosound.com/community/forum/topic/34542/can-t-record-using-canon-eos-m50 Thank you!...

will this work with a canon m50?

@3Dio If you connect the XLR to a camera using an 3.5mm adapter, would you lose the benefits of the better sound with the XLR?

@Eric Hanson Have you found any solution for this? I would like to record audio without purchasing anything extra and just recording directly into my m50 as well.  Also if you plug the XLR ve...

@Adam Buchanan, Thank you for your question. I apologize for the long delay.   We are able to achieve an ambisonic format in post by using our custom Reaper plugin. The output of the plugin...

Hello @G V, I apologize for the inconvenience. The Amazon and Reverb listings are now back in stock. Let me know if you have any other questions. Best,~Brian

Hi @3Dio . My order got cancelled as well. I cannot really place an order at Amazon & Reverb. Adorama is currently on backorder. Is there any other way to buy from your website?

Hi @Nerijus G, Thank you for reaching out to us. The reason you're not getting a stereo binaural mix (left ear isolated to the left headphone, right ear isolated to the right headphone) is becaus...

Hello, I bought RodeCaster pro for my Free Space Pro II Binaural Microphone, but it doesn't create a stereo sound. I conneceted it with XLR cables to two channels.  And the issue is that the...

Hi @Amanda Winkler, Thank you for reaching out to us and thank you for the details of your audio setup and troubleshooting efforts! I'm sorry to hear you're having issues with the microphone. Can...

Our 3Dio (FS) has produced a prominent rumble since new. The Bass Roll-Off switched to ON helps but does not eliminate it. The 3Dio also produces hiss with irregular intensity, but we have not foun...

The reason why you’re not getting the binaural effect is because some audio interfaces (like the SB K3+) and mixing consoles do not offer a panning feature for the individual channels. The 1 ...

Thank you, I appreciate the quick response!. Unfortunately, I couldn’t find anything either in M50’s manual. However, I have a support ticket open with Canon asking if the M50 supports ...

Hi @Eric Hanson , Thank you for your question. Some cameras are compatible with external stereo microphones and others are not. When viewing the Canon EOS M50 Product Manual, there is no informati...