Hello @Corry Owen, Thank you for your question. Apologies for the delay. The black felt cover on the microphone capsules used in the FS and FS XLR microphones does not have any effect on the soun...

Hi, i have the regular 3dio and the 3dio fs pro IIthe regular have the black felt cover but the pro II does not is there anyway of getting a felt cover on the pro II?as it does make an impact on ...

Before recording the actual session, do several test runs to ensure the stability of the mounts and the quality of the audio recording. Adjust as needed based on the test results.By carefully selec...

@3Dio I'm trying to set it up to my phone but my phone is only using my phone mic. I'm using the irig to connect it but it's just not working, I have use it befor on my phone and it worked just f...

Hi Brian, Sorry for the delay and thank you for the response! It's a really tough situation for me, because the sound quality is poor, but not broken. The level of harshness, the lack of mid lows ...

Hi @Alex Davis, Thank you for reaching out to us. First, can you please tell me what you're connecting the mic to? What device? Audio interface? Digital recorder? Mixing console? Regarding the d...

Hi there, I've noticed that whenever I use my FS XLR, I'm pretty unhappy with the sound. It occurred to me that maybe something is wrong with it... distortion to sound is pretty poor, and spatiali...

Hello, This helps a great deal, thank you for the information!   In the future, it would be great to have an option to equalize the audio of these microphones before it reaches the recorder...

Hi @Blake Galbraith, Thank you for reaching out to us. Great question! The general peak area range is quite large and is between 6-12kHz, but typically hovers around 8-10kHz. However, it depends ...

Hello, I am curious to know how the ears alter the frequency response of the microphone elements that are positioned within the Freespace microphones. My question relates specifically to the FS Pr...

Hi @Dayna Renaud, Thank you for reaching out to us. Have you tried replacing the 9V battery inside the mic? If the power switch was left in the ON position, the battery inside is most likely the ...

Hello, I purchased my 3Dio microphone May 2022 and I used it once. I recently tried to use it again for a project but it won't work at all. It has been stored in the box it came in and did not fall...

Hi @John , Thank you for your questions. By default, the channels on the Zoom H6 will be centered. You must update the individual channel settings to pan them left and right, accordingly. You can...

Hi, waiting on my 3Dio. I'll be using the ZOOM H6 as the audio interface. Does the 3Dio and ZOOM H6 naturally record left and right audio or do i have to pan left and right audio in a daw post reco...

Hi @Olivia Moran, Thank you for reaching out to us. Have you replaced the 9V battery inside the mic? There is a 9V battery that powers the capsules. If the battery level is low, one or both ears ...

Hello,  I'm still getting perfect sound out of the right ear channel but there is nothing at all coming from the left. Is there anything I can do or is there anyone that can do repairs? ...

Thanks for the information!

Hi @Lilyanne Metcalfe, Thank you for your question. The black foam cover of the capsule is to keep dust & debris from getting inside the microphone capsule. This cover is applied by our capsu...

Hi everyone! I was wondering what to do if the foam inside of my left ear has fallen off? I'm nervous about using it. I also see a lot of people using slime and I was wondering how people don't br...

Hi @Aria Laca, Apologies for the delay in responding. Thank you for the audio recordings. That is very helpful. The lack of a microphone stand should not cause the static sound you're hearing. I...

Thanks for responding Brian! Yes the issue started after replacing the battery. I replaced the cable before i posted here trying to fix the distortions however it didn't work. I ordered new 9v batt...

Hi @Aria Laca, I'm sorry to hear your mic is having issues. Can you please share an audio/video clip of the distortion you're experiencing so we can hear what you're hearing? Also, have you tried...

I've had this mic for maybe a year and never had distortions this bad. I was changing the battery because the quality of the mic started decreasing (something that happens once every 3-4 months may...

Hi @taekonv55 , Thank you for posting your question. 3Dio microphones contain two omnidirectional capsules in each ear. Omnidirectional microphones capture sound in all directions, just like our ...

Hello! Please help! I recently purchased a 3Dio and would want to do a ASMR stream with my PC.  But I am having a trouble with my settings for OBS. I have noticed that it catches my PCs sou...

Hi @Liz Schvifty, Thank you for reaching out to us. Have you tried replacing the 9V battery? When the level of the battery inside the microphone is low or dead, then the microphone will stop work...

I bought my 3dio 2 years ago and I have never tried the microphone until today. I can't for the life of me figure out why it's not working. I've tried two different mixers and turned phantom power ...

Hi @Josie Paolini, Thank you for reaching out to us. I’m sorry to hear you’re having trouble with the microphone. I’m happy to help troubleshoot. Is your microphone an FS or FS ...

I bought my 3Dio almost 2 years ago and used it with my PreSonus Audiobox without incident for 1 year. Put it back in its box when life got busy and did not stream using it for 1 year. I re-opened ...

Hi @li yu, Great! Thank you for letting us know. Feel free to reach out again if you have any other questions. Best regards,~Brian3Dio Customer Care 

Hi @Hannah White, Yes, by TRS, I mean stereo. TRS stands for Tip, Ring, Sleeve. It is the same connector as an Aux cable for a car or home stereo. The Behringer microamp doesn't support stereo, s...

It works with 48V. thank you.

Hiya - yes, i was getting a stereo binaural signal from the mic using the mackie mixer, and confimred this using the headphone port. then i tried running from the mixer to the listening centre usi...

Hi @li yu, Thank you for the additional info. The reason why you're getting the crackling sound is because you're not applying 48V phantom power to the microphone when connecting the 3Dio to the ...

Was the microphone working properly when you received it? When I first got the mic, I always used the 3.5mm cable and I tried using XLR cables some months ago, and the right ear was cackling since ...

Hi @li yu, Thank you for reaching out to us. I'm sorry to hear you are experiencing this issue. Was the microphone working properly when you received it?Are you applying 48V phantom power to the ...

Hi @Hannah White, Thank you for the additional info. Just so I understand you correctly, you were able to verify a stereo binaural signal from the microphone into the mixing console? And you conf...

Many thanks - that worked as far as the mixer is concerned. However there's another step in the chain - the mixer is then connected to an 8 channel 'listening centre', with 8 stereo headphone ports...

I have a 3DIO FS XLR and I'm using brand new Hosa XLR cables with the mic. When I'm talking into the right ear, it makes an unattractive cackling sound and sometimes the audio just cuts off. This o...

@heathcote heathcotegeo, Yes, we still recommend it for the reasons mentioned in the last post. The iRig stream isn't designed for stereo microphone inputs, therefore the iRig Pro Duo is still bes...

You still advocate for the iRig Pro Duo despite though there is an iRig Stream, right?  Thanks so much!  

Hi @Hannah White, Thank you for your question. I'm happy to help. I'm not sure what model of Mackie mixer you have, but these instructions should be universal. 1) Turn the Phantom Power on the m...

Hi there, I am trying to use the 3dio FS with an 8 channel Mackie mixer. I am using a stereo mini jack to 2 mono 1/4" jack splitter cable. When I plug these into the left/right on one channel of t...

Hi @Shichun , Thank you for giving the battery swap a try. I'm sorry to hear that didn't fix the issue. Please reach out to us directly at customercare@3diosound.com so we can further assist you....

Hello! I changed the battery twice already and the results are still the same. I used 2 new 9v Energizer. Even the official distributor store doesnt know how to fix it and didnt reply to me afterwa...

I changed the 9v battery, but the problem is still the same as the original problem only the left capsule works perfectly, but the right capsule is still silent  

I will buy a new battery to try your suggestion right away! Tho I tried to remove and return the (original included) battery back to the FS and now both capsules have no receiving audio/voice to bo...

Hi @Shichun , Thank you for posting your issue. First, have you replaced the 9V battery inside the mic? If the battery inside the mic is dead or low power, then usually one of the capsules will b...

I recently bought a FS at one of the official distributor store overseas while I was visiting the country The left ear capsule of my FS works well and crystal clear, but the right ear capsule isnt...

Hi @ml ml, I'm sorry to hear you're not getting any sound with your audio setup. Here are a few things to check: Replace the 9V battery inside the 3Dio mic. If the battery level is low, then th...