3Dio Support Forum

Welcome to our new forum! If you have a question, we've got an answer.
Login to post a new question or topic.

Brand new Free Space XLR has bad audio distortion


  • Hello,

    I recently bought the Free Space XLR mic on 11-25-24 and when it finally arrived the product isn't functional. Both sides of the mic are plugged into an Arturia MiniFuse 2. The right ear mic hardly works and the mic overall has huge audio distortion. The pre amp is in working condition and the xlr cables were exchanged and it still sounds the same. This was the first time the mic was used out of the box. I would like this to be exchanged with a working mic. I still have all of the original packaging. I have included two audio recordings using the microphone.

    Example 1 - https://www.youtube.com/watch?v=AzSyQsfuecc&ab_channel=ChaseCarroll

    Example 2 - https://www.youtube.com/watch?v=Yj2gw6lp58A&ab_channel=ChaseCarroll 



  • Hi @Chase Carroll,

    Thank you for reaching out to us. I'm sorry to hear you're mic isn't working with your setup.

    First, can you confirm that you have the '48V' phantom power on the MiniFuse turned ON?

    Next, what are the channel gain settings on the MiniFuse?

    What are you using to record audio? If it is your computer, what are the settings within your recording software?

    Any and all information you can provide would be helpful.

    Thank you!

    ~Brian
    3Dio Customer Care


Please login to reply this topic!